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What is Cultural Products as Service

Handbook of Research on Management of Cultural Products: E-Relationship Marketing and Accessibility Perspectives
Have both significant service and good components. In this context services seem to be more labour-intensive and less tangible than goods, so cultural performances more closely resemble services. As well, things such as legal and financial services involve the dissemination of information, or skill and knowledge; this dissemination appears analogous to the role played by books, periodicals and even audio-visual products-all of which are clearly physical products. Many cultural products must exist in physical form in order to be distributed to potential audiences (for example a legal opinion may be contained within a written memo, but this would not transform it from a service into a good).
Published in Chapter:
The Cultural Product: Integration and Relational Approach
Lucia Aiello (Universitas Mercatorum, Italy) and Claudia Cacia (University of Salerno, Italy)
DOI: 10.4018/978-1-4666-5007-7.ch001
Abstract
In this chapter, the authors approach the theme of the definition and classification of cultural products according to the major Italian and international authors dealing with the issue, knowing that culture, before being the core product of an enterprise, belongs to people. They argue for more theoretical discussion into the organizational and managerial dynamics of cultural product, drawing from the consideration that to date management research is neglecting cultural product as a serious object of investigation despite its economic, social, and political significance. Starting from the analysis of the main literature on “culture,” the authors show a new concept of cultural property: the integrated cultural product. Moreover, the analysis of cultural product, the distinctive characteristics and dynamics of cultural industries are made adopting a relational approach. As a result, the aim of this work is to define the unique dynamics of the integrated cultural product in a relational perspective.
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