Steve Clarke

Steve Clarke, Ph.D.received a BSc in Economics from The University of Kingston Upon Hull, an MBA from the University of Luton, and a PhD in human centred approaches to information systems development from Brunel University (UK). He is a professor of Information Systems in the University of Hull Business School (UK). He has extensive experience in management systems and information systems consultancy and research, focusing primarily on the identification and satisfaction of user needs and issues connected with knowledge management. His research interests include: social theory and information systems practice; strategic planning; and the impact of user involvement in the development of management systems. Professor Clarke is the co-editor of two books, Socio-Technical and Human Cognition Elements of Information Systems, 2003 published by Idea Group Publishing, and Beyond Knowledge Management, 2004 published by Idea Group Publishing.

Publications

Innovative Strategies and Approaches for End-User Computing Advancements
Ashish Dwivedi, Steve Clarke. © 2013. 356 pages.
As the use of internet applications with client server architecture and web browsers have increased the ability to draw on information, many managers now face the...
Evaluation of Information Strategy Implementation: A Critical Approach
Yongmei Bentley, Steve Clarke. © 2013. 18 pages.
Information strategy is often relegated to an information technology element of corporate strategy, or worse, ignored in favour of IT operational planning. This...
End-User Computing, Development, and Software Engineering: New Challenges
Ashish Dwivedi, Steve Clarke. © 2012. 448 pages.
End users have become increasingly integrated into computing environments, necessitating continued inquiry into successful models for end user design and...
Organizational and End-User Interactions: New Explorations
Steve Clarke, Ashish Dwivedi. © 2011. 482 pages.
As technology continues to advance so does the need for understanding how this will affect us. We, as the users are subject to actions which bring into conflict...
An Introduction to Communities of Practice
Elayne Coakes, Steve Clarke. © 2011. 7 pages.
This article looks at the concept of communities of practice (CoPs) in the workplace. The theories surrounding these types of communities are still very new and in...
Evaluation of Information Strategy Implementation: A Critical Approach
Yongmei Bentley, Steve Clarke. © 2011. 17 pages.
Information strategy is often relegated to an information technology element of corporate strategy, or worse, ignored in favour of IT operational planning. This...
Computational Advancements in End-User Technologies: Emerging Models and Frameworks
Steve Clarke. © 2010. 376 pages.
In recent years, innovative technologies have lead to rapid progression and accelerated research studies within the field of end-user computing. Computational...
E-Banking Management: Issues, Solutions, and Strategies
Mahmood Shah, Steve Clarke. © 2009. 310 pages.
The provision of services on the Internet has expanded the field of e-banking to reach all major banks around the world. E-Banking Management: Issues, Solutions...
Evolutionary Concepts in End User Productivity and Performance: Applications for Organizational Progress
Steve Clarke. © 2009. 386 pages.
As a progressive field of study, end-user computing is continually becoming a significant focus area for businesses, since refining end-user practices to enhance...
E-Banking Management: An Introduction
Mahmood Shah, Steve Clarke. © 2009. 8 pages.
This chapter is an introduction to the themes covered in the book. It sets the background, defines the context and provides a basis for the material covered inthe...
Delivery of Retail Banking Services
Mahmood Shah, Steve Clarke. © 2009. 9 pages.
The purpose of this chapter is to outline the online revolution which occurred in the banking sector, mainly in the developed world. It will briefly cover the...
An Overview of E-Banking
Mahmood Shah, Steve Clarke. © 2009. 12 pages.
The purpose of this chapter is to discuss various aspects of e-banking including the sequence of evolution of e-banking as well as other issues which this has...
E-Banking Technologies
Mahmood Shah, Steve Clarke. © 2009. 26 pages.
E-banking relies heavily on information and communication technologies (ICT) to achieve its promise of 24 hours availability, low error rates, and quicker delivery...
A Managerial View of E-Banking
Mahmood Shah, Steve Clarke. © 2009. 30 pages.
As discussed in the Chapter IV, e-banking is different from other forms of technological projects. It brings a different set of challenges for managers which are...
Human Involvement and E-Banking
Mahmood Shah, Steve Clarke. © 2009. 17 pages.
The aim of this chapter is to offer the reader a means by which human involvement in e-banking may be evaluated and improved. At the heart of this problem lies a...
Problematic Issues in E-Banking Management
Mahmood Shah, Steve Clarke. © 2009. 27 pages.
Building on the previous chapters, this chapter will discuss some of the most common problematic issues in e-banking implementation and management. The main focus...
Key to Success: Cases and Practical Solutions
Mahmood Shah, Steve Clarke. © 2009. 37 pages.
This chapter builds on previous chapters and brings together the technical, managerial and social issues discussed in this book so far, to offer practical...
E-Banking Project Management
Mahmood Shah, Steve Clarke. © 2009. 23 pages.
Project management is an important concept in business development. Often, the development of information technology or managing change will be run as projects...
Strategy Development for E-Banking
Mahmood Shah, Steve Clarke. © 2009. 26 pages.
This chapter focuses predominantly on the development of a toolset for e-banking strategic planning. But before moving on to this, the following section briefly...
End User Computing Challenges and Technologies: Emerging Tools and Applications
Steve Clarke. © 2008. 350 pages.
Advances in information technologies have allowed end users to become a fundamental element in the development and application of computing technology and digital...
End-User Computing: Concepts, Methodologies, Tools, and Applications
Steve Clarke. © 2008. 2622 pages.
End-User Computing: Concepts, Methodologies, Tools, and Applications compiles a vast collection of the most authoritative research in the development of computing...
Communities of Practice and Critical Social Theory
Steve Clarke. © 2008. 7 pages.
In philosophical terms, a key issue of communities of practice (CoPs) can be located within one of the key philosophical debates. The need for CoPs is traceable to...
Healthcare IT Project Failure: A Systems Perspective
Rajneesh Chowdhury, Ruth E. Butler, Steve Clarke. © 2007. 15 pages.
This case describes the experiences of a healthcare organization in the North of England that introduced a multi-lingual electronic patient information system, the...
Encyclopedia of Communities of Practice in Information and Knowledge Management
Elayne Coakes, Steve Clarke. © 2006. 642 pages.
During the past several decades, information technologies have had profound impacts on organizations and societies of all size and types. In today's rapidly...
Communities of Practice and Critical Social Theory
Steve Clarke. © 2006. 6 pages.
In philosophical terms, a key issue of communities of practice (CoPs) can be located within one of the key philosophical debates. The need for CoPs is traceable to...
The Concept of Communities of Practice
Elayne Coakes, Steve Clarke. © 2006. 5 pages.
This article looks at the concept of communities of practice (CoPs) in the workplace. The theories surrounding these types of communities are still very new and in...
Communitites of Practice
Elayne Coakes, Steve Clarke. © 2006. 4 pages.
This article looks at the concept of communities of practice (CoPs) in the workplace. The theories surrounding these types of communities are still very new and in...
Feasibility of Joint Working in Exchange and Sharing of Caller Information Between Ambulance, Fire and Police Services of Barfordshire
Steve Clarke, Brian Lehaney, Huw Evans. © 2005. 15 pages.
This was a practical intervention in the UK, the objective of which was to undertake an examination of the current arrangements between Barfordshire Fire, Police...
Beyond Knowledge Management
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 281 pages.
Beyond Knowledge Management provides a balance of conceptual and practical aspects of Knowledge Management, offering the opportunity for students and practitioners...
Introduction
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 11 pages.
If you want quick-fix solutions, this book is not for you. If you want to “dare to know” how to look at an organisation differently, harness the power of its...
Knowledge Management in More Detail
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 19 pages.
The previous chapter provided a broad introduction to knowledge management. As you might imagine, this is a complex area. This chapter begins to peel away the...
Sociotechnical Systems and Knowledge Management
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 45 pages.
Sociotechnical thinking is a subset of social theory and philosophy. This way of thinking is particularly relevant in domains such as information management which...
Systems Thinking and Knowledge Management
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 44 pages.
In order to understand knowledge management (KM), reference has been made to the insufficient nature of knowledge seen as either a purely technical or purely...
A Review of Knowledge Management Frameworks
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 117 pages.
This research is concerned with developing a framework for the evaluation of an organisation’s potential to engage in knowledge management (an organisation’s...
A Framework for Knowledge Management
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 7 pages.
Previous chapters have discussed the importance of systems and knowledge management. This is especially important with the shifts from traditional, highly...
Conclusions
Brian Lehaney, Steve Clarke, Elayne Coakes, Gillian Jack. © 2004. 2 pages.
Three areas (staff, structures, and technology) interact in knowledge management. Knowledge processes are about the creation, retention, sharing, identification...
Socio-Technical and Human Cognition Elements of Information Systems
Steve Clarke, Elayne Coakes, M. Gordon Hunter, Andrew Wenn. © 2003. 306 pages.
Information resource management is too often seen as a domain dominated by technology, or, at best, one in which human considerations are secondary to and...
Some UK and USA Comparisons of Executive Information Systems in Practice and Theory
Xianzhong M. Xu, Brian Lehaney, Steve Clarke, Yanqing Duan. © 2003. 19 pages.
This study draws on relevant literature from Europe and the USA to show that there have been a number of reported failures of Executive Information Systems (EISs)...
A Social Perspective on Information Security: Theoretically Grounding the Domain
Steve Clarke, Paul Drake. © 2003. 17 pages.
Information security has become a largely rule-based domain, substantially focusing on issues of confidentiality. But the standards developed to achieve this, both...
The Human Side of Information Systems Development: A Case of an Intervention at a British Visitor Attraction
Brian Lehaney, Steve Clarke, Sarah Spencer-Matthews, Vikki Kimberlee. © 2002. 12 pages.
Information systems (IS) are growing in importance within the tourism industry, where one key application is database marketing. Evidence from the IS domain...
Human-Centred Methods in Information Systems: Boundary Setting and Methodological Choice
Steve Clarke, Brian Lehaney. © 2002. 11 pages.
This paper is about determining the context and scope of an information systems study and choosing an intervention strategy based on the findings. At the core of...
The Human Side of Information System Development: A Case of an Intervention at a British Visitor Attraction
Brian Lehaney, Steve Clarke, Vikki Kimberlee, Sarah Spencer-Matthews. © 2002. 14 pages.
Information systems (IS) are growing in importance within the tourism industry, where one key application is database marketing. Evidence from the IS domain...
Web Management and Usage: A Critical Social Perspective
Steve Clarke. © 2002. 19 pages.
This chapter seeks to apply learning from the fields of social theory and information systems to the specific context of the Internet. Key to this understanding is...
Advances in End User Computing
Steve Clarke. 2002.
The vision of the Advances in End User Computing (AEUC) Book Series is to provide a forum to information technology educators, researchers, and practitioners to...
IT Help Desk Implementation
Steve Clarke, Arthur Greaves. © 2002. 19 pages.
This case study concerns IT help desk management within an international airline. The core of what is described relates to attempts at implementing help desk...
IT Help Desk Implementation
Steve Clarke, Arthur Greaves. © 2002. 19 pages.
This case study concerns IT help desk management within an international airline. The core of what is described relates to attempts at implementing help desk...
Human Centered Methods in Information Systems: Current Research and Practice
Steve Clarke, Brian Lehaney. © 2000. 241 pages.
The 1980s and 1990s have seen a growing interest in research and practice in information systems design and development from a human-centered perspective. This...
Introduction: Information Systems as Constrained Variety-Issues and Scope
Steve Clarke, Brian Lehaney. © 2000. 12 pages.
This chapter seeks to cast light on the commonly encountered ‘human-centred’ versus ‘technology’ debate in information systems (IS: Clarke and Lehaney, 1998;...
Information Systems as Wicked Problems
Gill Mallalieu, Steve Clarke. © 2000. 14 pages.
The idea of the ‘wicked problem’ (Churchman, 1967), which advocates a pragmatic oscillation between problem and solution, rather than an attempt to reduce the...
The Human Side of Information Systems Development: A Case of an Intervention at a British Visitor Attraction
Brian Lehaney, Steve Clarke, Vikki Kimberlee, Sarah Spencer-Matthews. © 1999. 7 pages.
Information systems (IS) are growing in importance within the tourism industry, where one key application is database marketing. Evidence from the IS domain...