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What is ChatBot

Transforming the Language Teaching Experience in the Age of AI
A chatbot is a computer software that analyses customer inquiries and automates responses to mimic human dialogue. Chatbots can assist users in finding the information they require by responding to their queries and requests via text, speech, or both, without requiring human intervention.
Published in Chapter:
Examining the Use of ChatGPT in Language Teaching: Teachers' Experiences and Perceptions
Sibel Özdemir-Çağatay (Middle East Technical University, Turkey)
Copyright: © 2023 |Pages: 24
DOI: 10.4018/978-1-6684-9893-4.ch001
Abstract
While AI technology has advanced, research on ChatGPT's role in language teaching is quite limited. No study yet has explored its impact among Turkish English educators. This study engaged English teachers from primary to higher education. 110 teachers, 49.1% from K-12 schools and 50.9% from universities, responded to an online survey in March 2023. ChatGPT's potential emerged in supplying authentic texts, fostering skills, and personalizing content. Concerns arose about ethics, plagiarism, and content quality. Some found ChatGPT inadequate without human validation. It also raised worries about curbing student creativity and critical thinking. The study suggested teachers need digital competencies—tech skills, pedagogical alignment, and ethical awareness—to improve teaching practices, assessment methods, and engagement. Teachers need guidance on ChatGPT use and ethical awareness, and training on integrating higher order thinking into lessons.
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Generative AI Soaring in the Skies: New Horizons in Aviation English
A digital assistant designed for interactive conversations, often automating tasks or providing information.
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Exploring the Transformative Role of ChatGPT in Marketing: Opportunities, Challenges, and Future Directions
Is an advanced computer program specifically designed to initiate and conduct conversations with human users, typically over the internet.
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Online Learning: Challenges and Suggestions to Enhance Student Engagement in Higher Education Institutions
A chatbot is a computer program or artificial intelligence (AI) application designed to simulate human conversation and provide automated responses to user inputs or queries. Chatbots can interact with users through text-based or voice-based interfaces, typically in natural language, and are often used in customer support, virtual assistants, and other applications to facilitate communication and perform tasks without human intervention.( Sundararajan, V., 2016 )
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Innovative Applications of Data Science: NLP in Travel and Tourism Industries
Chatbots mimic human receptionist or a helper for the new person which provides the required information to the enquired person through chats.
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Trustworthy Artificial Intelligence and Machine Learning: Implications on Users' Security and Privacy Perceptions
A chatbot application is a machine learning application known to simulate discussions with humans, which improves over time by constantly learning algorithms from existing data.
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Mobile Mental Health: Opportunities and Challenges
A program designed to simulate conversations with human users.
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Investigating Natural Language Processing Strategies for Cognitive Support in Chemo-Brain Patients
A computer program designed to simulate conversation with human users, especially over the internet.
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Recent Advances in Chatbot Algorithms, Techniques, and Technologies: Designing Chatbots
A computer program or software application created to mimic communication with human users, particularly online, through text or voice.
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Self-Maintained Health Surveillance Artificial Intelligence Assistant
A chatbot is computer software for artificial intelligence that communicates via voice and video.
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Robotization and Smart Technologies in the Hospitality Industry
A computer program that simulates a conversation with human users using text or voice-based interactions
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Proposal of a Structural Model to Analyze the Impact of Brand Trust on Consumer Adoption and Behavior With Chatbots
It is an application or system capable of maintaining, in a simulated manner, a conversation with a human being, providing coherent answers automatically.
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Unveiling the Potential of ChatGPT for Enhancing Customer Engagement
A chatbot is a computer software created to mimic conversations with human users, particularly online.
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Customer Service Bots: Enhancing Support and Personalization
A chatbot is a computer program or AI-powered application designed to simulate conversation with users, providing information, answering questions, or assisting with tasks via text or speech.
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Consumers' Drivers of Generative Pre-Trained Transformer (GPT) Conversational Bot Adoption
A specific type of conversational agent that interacts with users primarily through text. It includes retail-service chatbots like SamBot, used for various industry applications (Pradana et al., 2017; Tran et al., 2021).
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The Impact of Emergent Technologies in the Evolutionary Path for M-Commerce
Computer program that tries to simulate a human being in conversation with people.
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Emerging Technologies at the Events
AI based computer program that simulates human conversations.
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New Trends and Tools for Customer Relationship: Challenges in Digital Transformation
Is a computer program that attempts to simulate the conversation or “chatter” of a human being via text or voice. A user can ask a chatbot any question or make a command, and the chatbot responds or performs the requested action.
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AI vs. Human: Investigation of User Experience in Chat Support
Type of automated technology used in chat services to chat with customers.
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Artificial Intelligence for Innovative Customer Services in the Hospitality Industry of India
A chatbot, or a conversational agent or virtual assistant, is a system capable of conversing with users based on conversations scripted upstream. Its role is to respond with maximum relevance to questions often requested by internet users, clients, or personnel.
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Evolving Roles of East West University Library During the COVID-19 Pandemic
A computer program in the form of a virtual e-mail correspondent that can reply to messages from computer users.
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A Review on Chatbot Personality and Its Expected Effects on Users
Computer program that is able to make conversations with humans in the context of a certain service.
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Chatbot in Ecommerce
Chatbot works like a computer to simulate the process and the conversation of a human.
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Role of Artificial Intelligence in the Future Educational Paradigm
A program or online interface that uses text or voice interactions to simulate human communication.
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Using a Chatbot, Replika, to Practice Writing Through Conversations in L2 English: A Case Study
A machine learning and artificial intelligence technology which can interact with a person in written or spoken modes by asking questions and responding to questions logically.
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Artificial Intelligence in Marketing: A Study on Tools, Use, and Impacts
It is software based on Artificial Intelligence capable of maintaining a real-time conversation via text or voice with human beings, online.
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Essential Features and Critical Issues With Educational Chatbots: Toward Personalized Learning via Digital Agents
Automated software intended to facilitate a two-way, ongoing, text-based conversation with users. Synonymous with conversational agent .
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Ethical Navigations: Adaptable Frameworks for Responsible AI Use in Higher Education
A software application that is designed to imitate human conversation through text or voice commands.
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Generative AI-Powered Chatbots: A Creative Catalyst for Co-Creation
is an AI-powered computer program that engages in text or voice-based conversations, mimicking human interaction, to assist users with tasks, answer inquiries, or provide information.
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Exploring the Secrets Behind Chatbot Success in Modern Banking: A Systematic Literature Review
A chatbot is a computer program that simulates human conversation through voice commands or text chats or both.
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How Can I Help You Today?: The Rise of Virtual Assistants in Human Resources Management
It is a computer program designed to simulate conversation with human users.
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Marketing and Artificial Intelligence: Personalization at Scale
An AI technology-based software program that uses a set of rules to hold a conversation either through text or voice.
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The Use of Chatbot Technology in EFL Learning: A Systematic Analysis of Research Conducted Between 2020-2023
A chatbot is an artificial intelligence programme created to mimic communication with human users, usually through text or voice interactions. Chatbots can offer language practice and assistance to learners in the realm of language acquisition.
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Navigating the Journey: How Chatbots Are Transforming Tourism and Hospitality
A chatbot is a computer program designed to simulate conversation with human users, especially over the internet. Chatbots perform tasks based on predefined rules or artificial intelligence algorithms.
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Chatbot Implementation in a Steel Company in Russia: Towards a Model for Successful Chatbot Projects
A software program which can automate certain routines by interacting with humans in their natural language.
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Considerations When Choosing Artificial Intelligence to Meet Business Needs in Higher Education Institutions
An artificial intelligence technology that is trained on frequently asked questions to provide general answers.
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Chatbot for Online Customer Service: Customer Engagement in the Era of Artificial Intelligence
An artificial intelligence software that manages the conversation with customers in natural language.
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Artificial Intelligence Applications for Event Management and Marketing
Is a conversational tool that provides variety in a chat-driven process, and its primary function is to provide consistent answers to questions through programming (Cooper, 2018).
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Revolutionizing Healthcare: Unveiling the Transformative Power of Chatbots Through a Systematic Literature Review
Virtual assistants that, through a sophisticated algorithm, can respond to and communicate with people who interface with them through both text and voice.
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Chatbots in Digital Marketing: Enhanced Customer Experience and Reduced Customer Service Costs
A chatbot is a software usually powered by AI and crafted to simulate human conversations using natural language processing technologies. Chatbots can undertake a broad variety of tasks, from answering questions and offering suggestions to addressing customer support concerns and even facilitating various transactions.
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New Generation Distribution Channels and Customer Experience Used in Marketing Financial Products and Services in Digital Transformation
They are virtual assistants developed by artificial intelligence that banks use for product/service delivery and marketing to their customers.
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Implication of RPA on Financial Services: A Novel Human Resources Information System
RPA user interface. It is popularly used as a customer services application and is known as a Front-end tool.
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Investigating the Service Quality of Chatbots on Telecom Service Providers' Websites and Apps
Computer program designed to simulate conversation with human users through text or voice interaction (Adamopoulou & Moussiades, 2020 AU126: The in-text citation "Adamopoulou & Moussiades, 2020" is not in the reference list. Please correct the citation, add the reference to the list, or delete the citation. ; Følstad et al., 2021 AU127: The in-text citation "Følstad et al., 2021" is not in the reference list. Please correct the citation, add the reference to the list, or delete the citation. )
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The Edgard Project: Towards a Discussion of Ethical Tech in Art and Design
Software designed to simulate conversation with human users.
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Artificial Intelligence Trends and Perceptions: Content Strategy and the Customer Journey
A computer program supported online service provided by some organizations that mimics human conversation and can answer many users’ questions.
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Developing Customer Engagement Through Artificial Intelligence Tools: Roles and Challenges
Chatbot is the software program that imitates the human conversation using AI technology.
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Students' Experiences of Emotional Connection with Pedagogical Agents
Characters on a computer screen with embodied life-like behaviours.
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Benefits and Risks of Digital Diplomacy: Is Traditional Diplomacy in Decline?
A form of artificial intelligence used in messaging applications. Chatbots are based on an automated program and communicate with people like a human being and are not limited by time and physical location.
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Innovation Characteristics Considered by Top World Universities' Librarians Adopting AI: Insights From Rogers' Diffusion of Innovations
A natural language application capable of mimicking human conversation, in several languages, with voice or text input and providing three types of answers: rule-based (expert system, advanced FAQ) AI trained, and generative (ChatGPT, for example)
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Digital Customer Journey in the Luxury Hotel Experience: A Case Study Approach
A computer program designed to simulate conversation with human users, especially over the internet. Hospitality is the computer program designed to stablish interactions between the luxury hotel and the hotel guests.
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Smart Hotels and Technological Applications
is a advance computer program specifically designed to initiate conversation with human users (at our case, hotel guests), especially over the Internet.
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