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What is Customer Satisfaction
1.
A measure of how products and services supplied by a company meet or surpass
customer
expectation.
Learn more in: Millennial's Involvement in Corporate Social Responsibility
2.
The deviation between the expectation and actual outcome for a
customer
.
Learn more in: Examining the Value, Satisfaction, and Loyalty Relationship Under Online Framework Using PLS-ANN
3.
The degree of
satisfaction
provided by the products or services of a company.
Learn more in: Facilitating Customer Relationship Management in Modern Business
4.
The degree of
satisfaction
provided by the goods or services of a company as measured by the number of repeat
customer
s.
Learn more in: Encouraging Supply Chain Networks and Customer Loyalty in Global Supply Chain
5.
Is a marketing term that measures how products or services supplied by a company meet or surpass a
customer
's expectation.
Learn more in: A Novel Method for Calculating Customer Reviews Ratings
6.
The degree of perceived quality of services compared to the initial expectations of
customer
s largely determines their
satisfaction
from the services that they acquire.
Customer satisfaction
can be evaluated via periodic
customer
surveys or through the activities of
customer
s. For example, a satisfied
customer
may renew her contract with the service provider, while a dissatisfied
customer
may decide to discontinue her relations with the service provider.
Learn more in: Constructing New Venues for Service Improvements Using the Architecture of Preventive Service Systems
7.
Is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass
customer
expectation.
Learn more in: Beyond Digital Tools: A Transdisciplinary Approach to Healthcare
8.
Customer Satisfaction
is usually used in marketing to measure how products and services supplied by a company meet or surpass
customer
expectation.
Learn more in: A Study of Virtual Trial Room
9.
The degree of
satisfaction
provided by the products or services of a company.
Learn more in: Customer Lifetime Value
10.
Ability of a product/service to meet/exceed consumer expectations.
Learn more in: Evolving the Private Label Role in the Retailer-Customer Relationship: Antecedents and Impact of Premium Private Labels on Customer Loyalty to the Retailer
11.
A general consumers’ assessment about their experience with a product, service or brand that typically encompasses different dimensions of the experience itself.
Learn more in: Electronic Word-of-Mouth in the Service Industry: An Empirical Analysis on Sharing Economy Services
12.
The extent to which companies surpass
customer
expectations.
Learn more in: Service Innovation for Customer Engagement in the Italian Banking Sector: A Case Study
13.
Customer
s meet their expectations by purchasing the product.
Learn more in: The Phenomenon of Value Co-Creation and Its Place in Air Transport
14.
The degree of
satisfaction
provided by the goods or services of a company.
Learn more in: Entrepreneurship Embedding Social Network Capability as Best Practice for Small Firms: Some Evidence From a Small Sportswear Retailer in Italy
15.
An emotional response by
customer
s that results from a cognitive process of evaluating the service received from the sellers against the cost of obtaining that service.
Learn more in: The Digital Payment Service Automation Attributes Model: Empirical Evidence of Railway Public Transport
16.
Is a
customer
evaluation in the form of feeling happy or disappointed with the performance of streaming services in meeting
customer
needs and expectations.
Learn more in: Customer Value, Brand Experience, and User Experience on Customer Satisfaction and Loyalty in Digital Streaming Services
17.
Customer satisfaction
is the
customer
’s perception of the degree to which the
customer
’s requirements have been fulfilled where requirement means: “need or expectation that is stated, generally implied or obligatory”.
Learn more in: Satisfaction Measurement in Education
18.
The condition
customer
s experience when they receive the product or service in a manner which meets their expectations.
Learn more in: The Structural Effects of Quality Management Control Systems on Organizational Performance
19.
It is a measure of how products and services supplied by a company meet or exceed
customer
s’ expectations. In addition,
customer satisfaction
could be understood as the overall happiness that the
customer
feels when using a company’s products or services.
Learn more in: Ambient Encounters in Retail “Discounters”: How Store Environment Drives Customer Satisfaction
20.
Focus of
customer satisfaction
is on the reflection of the gap between the
customer
s’ visualization of the anticipated product and the
customer
s’ perception of the distributed product.
Learn more in: Customer Satisfaction on Social Media Marketing in Malaysian Hospitality Industry
21.
Overall
customer
’s experiences and evaluation of the services offered.
Learn more in: Roadmap to Gaining Customer Satisfaction: A Case of Talian Darussalam
22.
Customer
judgment or evaluation of the service offered comparing expectations. It is one of key marketing objectives of all market-oriented company. It involves
customer
experience with the service (purchase interaction).
Learn more in: Strengths of Online Travel Agencies From the Perspective of the Digital Tourist
23.
A measure of the differences between
customer
expectation and actual experience after consuming the products and services delivered by a company.
Learn more in: Automated Technology Integrations for Customer Satisfaction Assessment
24.
The degree of
satisfaction
provided by the products or services of a company as measured by the number of repeat
customer
s.
Learn more in: Mastering Customer Service, Customer Experience, and Customer Orientation in the Hospitality and Tourism Industry
25.
Customer
’s evaluation of a firm’s offering (product, service, experience) against a standard.
Learn more in: Understanding Fluency and Friction in Customer Experience Management
26.
It is the level of
satisfaction
with the services received after supplying the needs of the
customer
.
Learn more in: Analysis of Online Hotel Reviews During the COVID-19 Pandemic Using Topic Modeling
27.
The degree of
satisfaction
provided by the products or services of a company as measured by the number of repeat
customer
s.
Learn more in: The Importance of Customer Satisfaction and Customer Loyalty in the Service Sector
28.
The consumer’s response to the evaluation of the perceived discrepancy between prior expectations and the perceived performance of the product service.
Learn more in: Agro-Tourism Customer Satisfaction Analysis Based on the Theory of Attractive Quality
29.
Ability of a product/service to meet/exceed consumer expectations
Learn more in: Satisfying Customers Through Premium Private Labels: Identifying Drivers of Customer Loyalty to the Retailer
30.
A term that measures how products and services offered by a company meet
customer
expectations.
Learn more in: The Affective Domain of E-Commerce
31.
Comparison between the
customer
expectation and the product perceived value.
Learn more in: Main Generators of the Electronic Word-of-Mouth in the Case of Hotels
32.
Customer satisfaction
measures how well the expectations of a
customer
concerning a product/service provided by a company have been met.
Customer satisfaction
is an abstract concept and involves such factors as the quality of the product/service provided, the atmosphere of the location where the product/service is purchased and the price of the product/service.
Learn more in: Explaining Consumer Behavior in the Hospitality Industry: CSR Associations and Corporate Image
33.
Customer
’s fulfillment or gratification for buying or using a product or company.
Learn more in: Customer Store Loyalty: Process, Explanation Chain, and Moderating Factors
34.
It may be explained as consumption-related fulfillment, including levels of under- or over-fulfillment in any purchase.
Learn more in: Customer Satisfaction Towards Online Shopping by Empirical Validation of Self-Determination Theory
35.
Customer satisfaction
is a quality of measurement that determines how happy
customer
s are with a company’s products, services, and capabilities.
Learn more in: Impact of COVID-19 on Food Consumption and Marketing: A Behavioral Model Perspective
36.
Is measure of how products and services supplied by a company meet or surpass
customer
expectation.
Learn more in: The Business Process Management Systems to Improve the Performance of Universities: Integrated Performance Plan
37.
Ability of a company to provide goods and services that meets the demand of
customer
s in a competitive environment will lead to retention of
customer
and increased profitability.
Learn more in: Strategic Capabilities for the Sustainability of Small, Medium, and Micro Enterprises
38.
Quantify the degree to which a
customer
is satisfied with a product, service.
Learn more in: The Relationship Between Performance Measures and Overall Performance in the Manufacturing Environment
39.
It is revealing the level of
satisfaction
and dis
satisfaction
with the sales and services of consumers, institutions through interaction and feedback. With the positive increase in the
satisfaction
of the consumers, loyalty situation arises. The loyalty status of the consumer is also one of the criteria of success and continuity in your business.
Learn more in: E-Retailing Practices in Mobile Marketing: The Case of Getir Application
40.
A
customer
’s overall perception of service quality, price,
customer
care and others indicating the level of
satisfaction
with a carrier.
Learn more in: When Customer Satisfaction Isn't Good Enough: The Role of Switching Incentives and Barriers Affecting Customer Behavior in Korean Mobile Communications Services
41.
Signifies clients’ happiness with a product or service based on the difference between the expected and perceived performance of the product or service.
Learn more in: Service Failure and Recovery Strategy in Computer-Mediated Marketing Environments (CMMEs)
42.
The degree of
satisfaction
provided by the goods or services of a company.
Learn more in: Digital Marketing and Grocery Retailing Evidence From a Large Retailer in Italy and Belarus
43.
The contentment of the consumer with deference to his/her previous purchase experiences with a specific organization.
Learn more in: Customer Loyalty in the Auction E-Service
44.
Is a measure of the degree to which a product or service meets the
customer
's expectations.
Learn more in: The Culture on the Palm of Your Hand: How to Design a User Oriented Mobile App for Museums
45.
A particular feeling of enjoyment or disappointment deriving from the comparison between product/service performance and personal expectations. It arises from the comparison between expected and realized performance of a product/service.
Learn more in: Investigation between the Quality Factors and Consumer Behaviour, through Customer Segmentation of a Shopping Centre: A Case Study
46.
The degree of
satisfaction
provided by the products or services of a company as measured by the number of repeat
customer
s.
Learn more in: Promoting Service Quality and Customer Satisfaction in Global Business
47.
The extent to which a product’s perceived performance matches a buyer’s expectations ( Kotler and Armstrong, 2008 ).
Learn more in: Basic Model of CKM in Terms of Marketing Performance and Some Important Antecedents and Dimensions
48.
Sentiment perceived by the client when their expectations are satisfied or exceeded by the company.
Learn more in: Studying Customer Experience and Retention Using Applied Data Science and Artificial Intelligence
49.
This refers to the extent to which
customer
s are happy with the services they obtain.
Learn more in: Impact of E-Commerce in B2B Physical Distribution: Diffusion of Innovations Perspective
50.
Customer
’s fulfillment or gratification for buying a product or using a company.
Learn more in: Explaining Customer Loyalty to Retail Stores: A Moderated Explanation Chain of the Process
51.
According to the disconfirmation paradigm, if the expectations of a
customer
about a service/brand is fulfilled when they experience such service/brand, then he/she will be satisfied.
Learn more in: When Consumers' Complaints Fall Into Public Domain: Negative e-WOM on Social Media
52.
Comparison between the client expectations and the valuation subsequent to the enjoyment of the product.
Learn more in: Similarities and Differences Between Word-of-Mouth and Electronic Word-of-Mouth
Find more terms and definitions using our
Dictionary Search
.
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