What is Customer Satisfaction

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A measure of how products and services supplied by a company meet or surpass customer expectation. Learn more in: Millennial's Involvement in Corporate Social Responsibility

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The deviation between the expectation and actual outcome for a customer. Learn more in: Examining the Value, Satisfaction, and Loyalty Relationship Under Online Framework Using PLS-ANN

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The degree of satisfaction provided by the products or services of a company. Learn more in: Facilitating Customer Relationship Management in Modern Business

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The degree of satisfaction provided by the goods or services of a company as measured by the number of repeat customers. Learn more in: Encouraging Supply Chain Networks and Customer Loyalty in Global Supply Chain

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Is a marketing term that measures how products or services supplied by a company meet or surpass a customer's expectation. Learn more in: A Novel Method for Calculating Customer Reviews Ratings

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The degree of perceived quality of services compared to the initial expectations of customers largely determines their satisfaction from the services that they acquire. Customer satisfaction can be evaluated via periodic customer surveys or through the activities of customers. For example, a satisfied customer may renew her contract with the service provider, while a dissatisfied customer may decide to discontinue her relations with the service provider. Learn more in: Constructing New Venues for Service Improvements Using the Architecture of Preventive Service Systems

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Is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Learn more in: Beyond Digital Tools: A Transdisciplinary Approach to Healthcare

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Customer Satisfaction is usually used in marketing to measure how products and services supplied by a company meet or surpass customer expectation. Learn more in: A Study of Virtual Trial Room

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The degree of satisfaction provided by the products or services of a company. Learn more in: Customer Lifetime Value

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Ability of a product/service to meet/exceed consumer expectations. Learn more in: Evolving the Private Label Role in the Retailer-Customer Relationship: Antecedents and Impact of Premium Private Labels on Customer Loyalty to the Retailer

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A general consumers’ assessment about their experience with a product, service or brand that typically encompasses different dimensions of the experience itself. Learn more in: Electronic Word-of-Mouth in the Service Industry: An Empirical Analysis on Sharing Economy Services

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The extent to which companies surpass customer expectations. Learn more in: Service Innovation for Customer Engagement in the Italian Banking Sector: A Case Study

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Customers meet their expectations by purchasing the product. Learn more in: The Phenomenon of Value Co-Creation and Its Place in Air Transport

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The degree of satisfaction provided by the goods or services of a company. Learn more in: Entrepreneurship Embedding Social Network Capability as Best Practice for Small Firms: Some Evidence From a Small Sportswear Retailer in Italy

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An emotional response by customers that results from a cognitive process of evaluating the service received from the sellers against the cost of obtaining that service. Learn more in: The Digital Payment Service Automation Attributes Model: Empirical Evidence of Railway Public Transport

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Is a customer evaluation in the form of feeling happy or disappointed with the performance of streaming services in meeting customer needs and expectations. Learn more in: Customer Value, Brand Experience, and User Experience on Customer Satisfaction and Loyalty in Digital Streaming Services

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Customer satisfaction is the customer’s perception of the degree to which the customer’s requirements have been fulfilled where requirement means: “need or expectation that is stated, generally implied or obligatory”. Learn more in: Satisfaction Measurement in Education

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The condition customers experience when they receive the product or service in a manner which meets their expectations. Learn more in: The Structural Effects of Quality Management Control Systems on Organizational Performance

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It is a measure of how products and services supplied by a company meet or exceed customers’ expectations. In addition, customer satisfaction could be understood as the overall happiness that the customer feels when using a company’s products or services. Learn more in: Ambient Encounters in Retail “Discounters”: How Store Environment Drives Customer Satisfaction

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Focus of customer satisfaction is on the reflection of the gap between the customers’ visualization of the anticipated product and the customers’ perception of the distributed product. Learn more in: Customer Satisfaction on Social Media Marketing in Malaysian Hospitality Industry

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Overall customer’s experiences and evaluation of the services offered. Learn more in: Roadmap to Gaining Customer Satisfaction: A Case of Talian Darussalam

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Customer judgment or evaluation of the service offered comparing expectations. It is one of key marketing objectives of all market-oriented company. It involves customer experience with the service (purchase interaction). Learn more in: Strengths of Online Travel Agencies From the Perspective of the Digital Tourist

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A measure of the differences between customer expectation and actual experience after consuming the products and services delivered by a company. Learn more in: Automated Technology Integrations for Customer Satisfaction Assessment

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The degree of satisfaction provided by the products or services of a company as measured by the number of repeat customers. Learn more in: Mastering Customer Service, Customer Experience, and Customer Orientation in the Hospitality and Tourism Industry

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Customer’s evaluation of a firm’s offering (product, service, experience) against a standard. Learn more in: Understanding Fluency and Friction in Customer Experience Management

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It is the level of satisfaction with the services received after supplying the needs of the customer. Learn more in: Analysis of Online Hotel Reviews During the COVID-19 Pandemic Using Topic Modeling

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The degree of satisfaction provided by the products or services of a company as measured by the number of repeat customers. Learn more in: The Importance of Customer Satisfaction and Customer Loyalty in the Service Sector

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The consumer’s response to the evaluation of the perceived discrepancy between prior expectations and the perceived performance of the product service. Learn more in: Agro-Tourism Customer Satisfaction Analysis Based on the Theory of Attractive Quality

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Ability of a product/service to meet/exceed consumer expectations Learn more in: Satisfying Customers Through Premium Private Labels: Identifying Drivers of Customer Loyalty to the Retailer

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A term that measures how products and services offered by a company meet customer expectations. Learn more in: The Affective Domain of E-Commerce

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Comparison between the customer expectation and the product perceived value. Learn more in: Main Generators of the Electronic Word-of-Mouth in the Case of Hotels

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Customer satisfaction measures how well the expectations of a customer concerning a product/service provided by a company have been met. Customer satisfaction is an abstract concept and involves such factors as the quality of the product/service provided, the atmosphere of the location where the product/service is purchased and the price of the product/service. Learn more in: Explaining Consumer Behavior in the Hospitality Industry: CSR Associations and Corporate Image

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Customer’s fulfillment or gratification for buying or using a product or company. Learn more in: Customer Store Loyalty: Process, Explanation Chain, and Moderating Factors

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It may be explained as consumption-related fulfillment, including levels of under- or over-fulfillment in any purchase. Learn more in: Customer Satisfaction Towards Online Shopping by Empirical Validation of Self-Determination Theory

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Customer satisfaction is a quality of measurement that determines how happy customers are with a company’s products, services, and capabilities. Learn more in: Impact of COVID-19 on Food Consumption and Marketing: A Behavioral Model Perspective

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Is measure of how products and services supplied by a company meet or surpass customer expectation. Learn more in: The Business Process Management Systems to Improve the Performance of Universities: Integrated Performance Plan

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Ability of a company to provide goods and services that meets the demand of customers in a competitive environment will lead to retention of customer and increased profitability. Learn more in: Strategic Capabilities for the Sustainability of Small, Medium, and Micro Enterprises

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Quantify the degree to which a customer is satisfied with a product, service. Learn more in: The Relationship Between Performance Measures and Overall Performance in the Manufacturing Environment

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It is revealing the level of satisfaction and dissatisfaction with the sales and services of consumers, institutions through interaction and feedback. With the positive increase in the satisfaction of the consumers, loyalty situation arises. The loyalty status of the consumer is also one of the criteria of success and continuity in your business. Learn more in: E-Retailing Practices in Mobile Marketing: The Case of Getir Application

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A customer’s overall perception of service quality, price, customer care and others indicating the level of satisfaction with a carrier. Learn more in: When Customer Satisfaction Isn't Good Enough: The Role of Switching Incentives and Barriers Affecting Customer Behavior in Korean Mobile Communications Services

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Signifies clients’ happiness with a product or service based on the difference between the expected and perceived performance of the product or service. Learn more in: Service Failure and Recovery Strategy in Computer-Mediated Marketing Environments (CMMEs)

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The degree of satisfaction provided by the goods or services of a company. Learn more in: Digital Marketing and Grocery Retailing Evidence From a Large Retailer in Italy and Belarus

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The contentment of the consumer with deference to his/her previous purchase experiences with a specific organization. Learn more in: Customer Loyalty in the Auction E-Service

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Is a measure of the degree to which a product or service meets the customer's expectations. Learn more in: The Culture on the Palm of Your Hand: How to Design a User Oriented Mobile App for Museums

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A particular feeling of enjoyment or disappointment deriving from the comparison between product/service performance and personal expectations. It arises from the comparison between expected and realized performance of a product/service. Learn more in: Investigation between the Quality Factors and Consumer Behaviour, through Customer Segmentation of a Shopping Centre: A Case Study

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The degree of satisfaction provided by the products or services of a company as measured by the number of repeat customers. Learn more in: Promoting Service Quality and Customer Satisfaction in Global Business

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The extent to which a product’s perceived performance matches a buyer’s expectations ( Kotler and Armstrong, 2008 ). Learn more in: Basic Model of CKM in Terms of Marketing Performance and Some Important Antecedents and Dimensions

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Sentiment perceived by the client when their expectations are satisfied or exceeded by the company. Learn more in: Studying Customer Experience and Retention Using Applied Data Science and Artificial Intelligence

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This refers to the extent to which customers are happy with the services they obtain. Learn more in: Impact of E-Commerce in B2B Physical Distribution: Diffusion of Innovations Perspective

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Customer’s fulfillment or gratification for buying a product or using a company. Learn more in: Explaining Customer Loyalty to Retail Stores: A Moderated Explanation Chain of the Process

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According to the disconfirmation paradigm, if the expectations of a customer about a service/brand is fulfilled when they experience such service/brand, then he/she will be satisfied. Learn more in: When Consumers' Complaints Fall Into Public Domain: Negative e-WOM on Social Media

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Comparison between the client expectations and the valuation subsequent to the enjoyment of the product. Learn more in: Similarities and Differences Between Word-of-Mouth and Electronic Word-of-Mouth