Journal Contents: International Journal of Information Systems in the Service Sector (IJISSS)

Volume 10 (2018)
Issue 1
Article 1
Efficiency Analysis of the U.S. Publicly Held Insurance Industry: A Two-Stage Efficiency Model (pages 1-15)
Mary Kay Copeland (Rinker School of Business, Palm Beach Atlantic University, West Palm Beach, FL, USA), Emilyn Cabanda (School of Business and Leadership, Regent University, Virginia Beach, VA, USA)
Article 2
Mining Customer Shopping Behavior: A Method Encoding Customer Purchase Decision Attitude (pages 16-27)
Hsiao-ping Yeh (Department of Marketing and Distribution Management, National Kaohsiung First University of Science and Technology, Kaohsiung, Taiwan), Tsung-Sheng Chang (Department of Information Management, Da-Yeh University, Changhua, Taiwan)
Article 3
Measuring Security: A Step Towards Enhancing Security of System (pages 28-53)
Shruti Jaiswal (Department of Computer Science and Engineering, Delhi Technological University, Delhi, India), Daya Gupta (Department of Computer Science and Engineering, Delhi Technological University, Delhi, India)
Article 4
Users' Acceptance of Online Literature Databases in a Thai University: A Test of UTAUT2 (pages 54-70)
Wornchanok Chaiyasoonthorn (Faculty of Administration and Management, King Mongkut's Institute of Technology Ladkrabang, Bangkok, Thailand), Watanyoo Suksa-ngiam (The Center for Information Systems and Technology (CISAT), Claremont Graduate University, Claremont, CA, USA)
Article 5
Knowledge Management Models: A Summative Review (pages 71-100)
Dana Indra Sensuse (Faculty of Computer Science, University of Indonesia, Depok, Indonesia), Elin Cahyaningsih (Faculty of Computer Science, University of Indonesia, Depok, Indonesia)
Issue 2
Article 1
Service Oriented Architecture (SOA) Implementation: Success Factors and Realized Benefits (pages 1-21)
Tom Yoon (Department of Management Information Systems, Western Connecticut State University, Danbury, USA), Bong-Keun Jeong (Department of Management and Decision Sciences, Wall College of Business, Coastal Carolina University, USA)
Article 2
Evaluation of Classification Algorithms vs Knowledge-Based Methods for Differential Diagnosis of Asthma in Iranian Patients (pages 22-35)
Reza Safdari (Department of Health Information Technology, Tehran University of Medical Sciences, Tehran, Iran), Peyman Rezaei-Hachesu (Department of Health Information Technology, Tabriz University of Medical Sciences, Tabriz, Iran), Marjan GhaziSaeedi (Department of Health Information Technology, Tehran University of Medical Sciences, Tehran, Iran), Taha Samad-Soltani (Department of Health Information Technology, Tabriz University of Medical Sciences, Tabriz, Iran), Maryam Zolnoori (National Library of Medicine, Bethesda, USA)
Article 3
A Model to Reduce the Risk of Projects Guided by the Knowledge Management Process: Application on Industrial Services (pages 36-52)
Menaouer Brahami (Department of Computer Science, National Polytechnic School of Oran, Oran, Algeria), Nada Matta (Laboratory ICD/TechCICO, University of Technology of Troyes, Troyes Cedex, France)
Article 4
Achieving Dynamic Capabilities Through the Benefits Management Approach (pages 53-68)
Jorge Gomes (ISEG, Universidade de Lisboa, Lisboa, Portugal), Mário Romão (ISEG, Universidade de Lisboa, Lisboa, Portugal)
Article 5
Issue 3
Special Issue of Service-Oriented Enterprise Architecture for Enterprise Engineering
Guest Editorial Preface
Selmin Nurcan (Center for Computer Research, University Paris 1 Panthéon-Sorbonne, Paris, France)
Article 1
A Risk Integration Framework for the Service-Oriented Enterprise (pages 1-19)
Eric Grandry (IT for Innovative Services (ITIS) Department, Luxembourg Institute of Science and Technology (LIST), Esch-sur-Alzette, Luxembourg), Christophe Feltus (IT for Innovative Services (ITIS) Department, Luxembourg Institute of Science and Technology (LIST), Esch-sur-Alzette, Luxembourg), Eric Dubois (IT for Innovative Services (ITIS) Department, Luxembourg Institute of Science and Technology (LIST), Esch-sur-Alzette, Luxembourg)
Article 2
Service-Oriented Enterprise Engineering: A Modeling Discipline Based on the Viable Systems Approach (vSa) for Strategic Sourcing Decision-Making (pages 20-40)
Laleh Rafati (Department Business Informatics and Operations Management, Faculty of Economics and Business Administration, Ghent University, Ghent, Belgium), Geert Poels (Department Business Informatics and Operations Management, Faculty of Economics and Business Administration, Ghent University, Ghent, Belgium)
Article 3
Dynamic Capabilities of Decision-oriented Service Systems (pages 41-63)
Rainer Schmidt (Munich University of Applied Sciences, Munich, Germany), Michael Möhring (Munich University of Applied Sciences, Munich, Germany), Alfred Zimmerman (Reutlingen University, Reutlingen, Germany)
Article 4
Capability as a Service: Method and Tool Support for Context-Aware Business Services (pages 64-84)
Hasan Koç (University of Rostock, Institute of Computer Science, Chair Business Information Systems, Rostock, Germany), Kurt Sandkuhl (University of Rostock, Institute of Computer Science, Chair Business Information Systems, Rostock, Germany), Janis Stirna (Stockholm University, Department of Computer and Systems Sciences/DSV, Kista, Sweden), Jan-Christain Kuhr (Stralsund University of Applied Sciences, Department of Mechanical Engineering, Stralsund, Germany)
Issue 4
Article 1
Identifying and Ranking Influencing Factors in Using RFID Technology in Tourism Industry via the Use of Structural Equation Modeling (pages 1-20)
Mahdie Honarzade (Department of IT management, Isfahan(Khorasgan) Branch, Islamic Azad University, Isfahan, Iran), Mahboubeh Mahmoudinia (Department of Geography and Urban Planning, Isfahan(Khorasgan) Branch, Islamic Azad University, Isfahan, Iran), Maryam Saberi Anari (Department of Computer, Yazd Branch, Technical and Vocational University, Yazd, Iran)
Article 2
Impact of Human Resource Management Practices on Employees' Turnover Intention in United Arab Emirates (UAE) Health Care Services (pages 21-41)
Hussein BaniMelhem (Abu Dhabi University, UAE), Hossam M. Abu Elanain (Abu Dhabi University, UAE), Matloub Hussain (Abu Dhabi University, UAE)
Article 3
Valuating IT Governance Strategies With Real Options in a Decision Making Framework (pages 42-58)
Rabii El Ghorfi (University of Mohammed V, Rabat, Morocco), Mohamed El Aroussi (EHTP Engineering School, Casablanca, Morocco), Mohamed Ouadou (University of Mohammed V, Rabat, Morocco), Driss Aboutajdine (CNRST, Rabat, Morocco)
Article 4
Predicting Customers' Churn Using Data Mining Technique and its Effect on the Development of Marketing Applications in Value-Added Services in Telecom Industry (pages 59-72)
Sajjad Shokyar (Department of Information Management, Management and Accounting Faculty, Shahid Beheshti University, G.C., Tehran, Iran), Parna Saeidpour (Department of Information Management, Management and Accounting Faculty, Shahid Beheshti University, G.C., Tehran, Iran), Ali Otarkhani (Department of Information Management, Management and Accounting Faculty, Shahid Beheshti University, G.C., Tehran, Iran)
Article 5
Determinants and Effects of Mobile Service Customization: An Empirical Study of A2P SMS Adoption (pages 73-87)
Boonlert Watjatrakul (Assumption University, Bangkok, Thailand)
Volume 9 (2017)
Issue 1
Article 1
HIPAA Security and Privacy Rules Auditing in Extreme Programming Environments (pages 1-21)
Mahmood Alsaadi (Department of Computer Science, Princess Sumaya University for Technology, Amman, Jordan), Malik Qasaimeh (Department of Software Engineering, Princess Sumaya University for Technology, Amman, Jordan), Sara Tedmori (Department of Computer Science, Princess Sumaya University for Technology, Amman, Jordan), Khaled Almakadmeh (Department of Software Engineering, Hashemite University, Zarqa, Jordan)
Article 2
Prioritizing Sustainable Practices of Service Organizations: An Empirical Evidence from Automobile Dealers in UAE (pages 22-36)
Matloub Hussain (College of Business Administration, Abu Dhabi University, Abu Dhabi, United Arab Emirates), Amal Alameeri (College of Business Administration, Abu Dhabi University, Abu Dhabi, United Arab Emirates), Mian M. Ajmal (College of Business Administration, Abu Dhabi University, Abu Dhabi, United Arab Emirates)
Article 3
Ranking the Factors that Impact Customers Online Participation in Value Co-creation in Service Sector Using Analytic Hierarchy Process (pages 37-53)
Nabil Hasan (Department of Information System, Faculty of Computing, Universiti Teknologi Malaysia, Johor Bahru, Malaysia), Azizah Abdul Rahman (Department of Information System, Faculty of Computing, Universiti Teknologi Malaysia, Johor Bahru, Malaysia)
Article 4
Comparison of Different Classification Techniques for Educational Data (pages 54-67)
Kavita Pabreja (Department of Computer Science, Maharaja Surajmal Institute (an affiliate of GGSIP University), New Delhi, India)
Article 5
An Empirical Study of the Balanced Scorecard Model: Evidence from Bangladesh (pages 68-84)
Nabila Nisha (Department of Accounting & Finance, School of Business & Economics, North South University, Dhaka, Bangladesh)
Issue 2
Article 1
Measuring Service Utilities in Service Value Networks (pages 1-26)
Jinluan Ren (School of Economics and Management, Communication University of China, Beijing, China), Liping Zhao (School of Computer Science, University of Manchester, Manchester, UK), Bo Li (School of Science, Communication University of China, Beijing, China), Lihua Liu (School of Economics and Management, Communication University of China, Beijing, China), Ruben Xing (Department of Information Management & Business Analytics, School of Business, Montclair State University, NJ, USA)
Article 2
Framework for a Hospitality Big Data Warehouse: The Implementation of an Efficient Hospitality Business Intelligence System (pages 27-45)
Célia M.Q. Ramos (CEFAGE & ESGHT, University of the Algarve, Faro, Portugal), Daniel Jorge Martins (LARSyS & ISE, University of the Algarve, Faro, Portugal), Francisco Serra (ESGHT, University of the Algarve, Faro, Portugal), Roberto Lam (LARSyS & ISE, University of Algarve, Faro, Portugal), Pedro J.S. Cardoso (LARSyS & ISE, University of the Algarve, Faro, Portugal), Marisol B. Correia (CEG-IST & ESGHT, University of the Algarve, Faro, Portugal), João M.F. Rodrigues (LARSyS & ISE, University of the Algarve, Faro, Portugal)
Article 3
Customer Knowledge Management (CKM) Practices in the Telecommunication Industry in Bangladesh (pages 46-70)
Mohammad Fateh Ali Khan Panni (City University, Dhaka, Bangladesh), Naimul Hoque (City University, Dhaka, Bangladesh)
Article 4
Decision Support based on Bio-PEPA Modeling and Decision Tree Induction: A New Approach, Applied to a Tuberculosis Case Study (pages 71-101)
Dalila Hamami (Laboratoire d'informatique d'Oran (LIO), University of Oran 1 Ahmed Benbella, Oran, Algeria), Atmani Baghdad (Laboratoire d'informatique d'Oran (LIO), University of Oran 1 Ahmed Benbella, Oran, Algeria), Carron Shankland (Department of Computing Science and Mathematics, University of Stirling, Stirling, UK)
Issue 3
Article 1
Designing Models for Software as a Service in Cloud Computing (pages 1-16)
Jaymeen Shah (Texas State University, Department of Computer Information Systems & Quantitative Methods, San Marcos, TX, USA), Hsun-Ming Lee (Texas State University, Department of Computer Information Systems & Quantitative Methods, San Marcos, TX, USA), Vivek Shah (Texas State University, Department of Computer Information Systems & Quantitative Methods, San Marcos, TX, USA)
Article 2
Hybridization of SOM and PSO for Detecting Fraud in Credit Card (pages 17-36)
Suman Arora (Research Scholar, Department of Computer Science & Engineering, Guru Jambheshwar University of Science & Technology, Hisar, India), Dharminder Kumar (Department of Computer Science & Engineering, Guru Jambheshwar University of Science & Technology, Hisar, India)
Article 3
An Evolutive Component-Based Method for Agile Development of Service Oriented Architectures (pages 37-57)
Hamza Chehili (Constantine 2 University - Abdelhamid Mehri, Constantine, Algeria), Lionel Seinturier (University of Lille and Inria, Villeneuve d'Asc, France), Mahmoud Boufaida (Constantine 2 University - Abdelhamid Mehri, Constantine, Algeria)
Article 4
Antecedents and Consequences of Customer Brand Engagement: An Empirical Study in the Mobile Headset Category (pages 58-77)
Souvik Roy (Department of Marketing, IBS Hyderabad, IFHE, Hyderabad, India), Santanu Mandal (Department of IT & Operations, IBS Hyderabad, IFHE, Hyderabad, India)
Article 5
Using TRIZ Systematic Innovation Methods for Redesign Services in Small and Medium Enterprises (pages 78-92)
Nadhmi Gazem (Universiti Teknologi Malaysia, Department of Information Systems, Johor Bahru, Malaysia), Azizah AbdulRahman (Universiti Teknologi Malaysia, Department of Information Systems, Johor Bahru, Malaysia), Faisal Saeed (Universiti Teknologi Malaysia, Department of Information Systems, Johor Bahru, Malaysia)
Issue 4
Special Issue on Inception, Adoption and Applications of Emerging Technologies
Guest Editorial Preface
Fehmida Hussain (Department of Computer Engineering and Informatics, Middlesex University Dubai, Dubai, United Arab Emirates)
Article 1
Adoption of Cloud Computing in UAE: A Survey of Interplay Between Cloud Computing Ecosystem and its Organizational Adoption in UAE (pages 1-20)
Juno Srivastava (Middlesex University Dubai, Dubai, United Arab Emirates), Krishnadas Nanath (Middlesex University Dubai, Dubai, United Arab Emirates)
Article 2
Game-Based Accounting Learning: The Impact of Games in Learning Introductory Accounting (pages 21-29)
Kavita A. Shah (Dubai Women's Campus, Higher Colleges of Technology, Dubai, United Arab Emirates)
Article 3
Emerging Technologies: An Exploration of Novel Interactive Technologies (pages 30-43)
Ndubuisi Ukwuani (School of Science and Technology, Middlesex University Dubai, Dubai, United Arab Emirates), Engie Bashir (School of Science and Technology, Middlesex University Dubai, Dubai, United Arab Emirates)
Article 4
Adoption of Web 2.0 Marketing: An Exploratory Study About the Nigerian SME's (pages 44-59)
Maryam Lawan Gwadabe (IT and Business School, Blue Sapphire E-Solutions ltd, Kano, Nigeria)
Article 5
Mobility Management for Vehicular User Equipment in LTE/Mobile Femtocell Networks (pages 60-87)
Rand Raheem (Faculty of Science & Technology, Middlesex University, London, United Kingdom), Aboubaker Lasebae (Faculty of Science & Technology, Middlesex University, London, United Kingdom), Mahdi Aiash (Faculty of Science & Technology, Middlesex University, London, United Kingdom), Jonathan Loo (Faculty of Science & Technology, Middlesex University, London, United Kingdom)
Strategic Marketing Management and Tactics in the Service Industry
Book Review
Ganesh Dash (Institute of Management, JK Lakshmipat University, Jaipur, Rajasthan, India)
Volume 8 (2016)
Issue 1
Article 1
What is the Impact of Mobility Data Integration on Decision Support Systems' Modelling and Evolution? (pages 1-12)
Noura Azaiez (Department of Computer Science, ISG Institute, Tunis University, Tunisia), Jalel Akaichi (College of Computer Science, King Khalid University, Abha, Saudi Arabia)
Article 2
A Design Theory for Vigilant Online Learning Systems (pages 13-33)
M. Keith Wright (University of Houston, Houston, TX, USA)
Article 3
TQM Practices in Public Sector: Case of Finnish Healthcare Organizations (pages 34-44)
Mian M. Ajmal (College of Business Administration (CoBA), Abu Dhabi University, Abu Dhabi, United Arab Emirates), Ville Tuomi (Levón Institute, University of Vaasa, Vaasa, Finland), Petri T. Helo (Department of Industrial Management, University of Vaasa, Vaasa, Finland), Maqsood Ahmad Sandhu (Business Administration Department, UAE University, United Arab Emirates)
Article 4
Changes in CRM Approach: Refined Functional Blocks for Customer Creative Engagement in Services (pages 45-57)
Sabina Potra (Faculty of Management in Production and Transportation, Politehnica University Timisoara, Timisoara, Romania), Monica Izvercian (Faculty of Management in Production and Transportation, Politehnica University Timisoara, Timisoara, Romania), Serban Miclea (Faculty of Management in Production and Transportation, Politehnica University Timisoara, Timisoara, Romania)
Issue 2
Special Issue on New Frontier on Information Systems and Technologies
Guest Editorial Preface
Sean B. Eom (Department of Accounting, Southeast Missouri State University, Cape Girardeau, MO, USA), Mohamed Ridda Laouar (LAMIS Laboratory, Department of Mathematics and Computer Science, University of Tebessa, Tebessa, Algeria)
Article 1
Decision Support Systems Application Development Trends (2002 – 2012) (pages 1-13)
Eyong B. Kim (Department of Management, University of Hartford, West Hartford, CT, USA), Sean B. Eom (Department of Accounting, Southeast Missouri State University, Cape Girardeau, USA)
Article 2
Incorporating the Negotiation Process in Urban Planning DSS (pages 14-29)
Imene Benatia (LAMIS Laboratory, Department of Mathematics and Computer Science, University of Tebessa, Tebessa, Algeria), Mohamed Ridda Laouar (LAMIS Laboratory, Department of Mathematics and Computer Science, University of Tebessa, Tebessa, Algeria), Sean B. Eom (Department of Accounting, Southeast Missouri State University, Cape Girardeau, MO, USA), Hakim Bendjenna (LAMIS Laboratory, Department of Mathematics and Computer Science, University of Tebessa, Tebessa, Algeria)
Article 3
Associating Searching on Search Engines to Subsequent Searching on Sites (pages 30-43)
Adan Ortiz-Cordova (College of Information Sciences and Technology, The Pennsylvania State University, University Park, PA, USA), Bernard J. Jansen (Social Computing Group, Qatar Computing Research Institute, Doha, Qatar)
Article 4
Web Application for User Profiling (pages 44-56)
Taous Iggui (LIMED Laboratory, Department of Computer Science, University of A. Mira, Bejaia, Algeria), Hassina Nacer (Department of Computer Science, University of Science and Technology Houari Boumediene (USTHB) Algiers, Algeria), Youcef Sklab (LIMED Laboratory, Departement of Computer Science, University of A. Mira, Bejaia, Algeria), Taklit Ait Radi (Department of Computer Science, University of A. Mira, Bejaia, Algeria)
Article 5
Towards a Faster Image Segmentation Using the K-means Algorithm on Grayscale Histogram (pages 57-69)
Lamine Benrais (LRIA Laboratory, Computer Science Department, University of Science and Technology Houari Boumediene, Algiers, Algeria), Nadia Baha (LRIA Laboratory, Computer Science Department, University of Science and Technology Houari Boumediene, Algiers, Algeria)
Article 6
Software Implementation of Real-time Discrete Wavelet Transform Algorithm with Filter Banks (pages 70-86)
Nikolajs Bogdanovs (Department of Transport Electronics and Telematics, Riga Technical University, Riga, Latvia), Elans Grabs (Department of Transport Electronics and Telematics, Riga Technical University, Riga, Latvia), Ernests Petersons (Department of Transport Electronics and Telematics, Riga Technical University, Riga, Latvia)
Article 7
Formal Verification of UML2 Timing Diagrams based on Time Petri Nets (pages 87-97)
Aymen Louati (LR-SITI, Ecole Nationale d'Ingénieurs de Tunis, Université de Tunis El ManarTunisie, Tunis, Tunisia & Laboratoire Cedric, CNAM, Paris, France), Kamel Barkaoui (Laboratoire Cedric, CNAM, Paris, France)
Article 8
ADM-Based Migration from JAVA Swing to RIA Applications (pages 98-112)
Samir Mbarki (Department of Computer Science, Ibn Tofail University, Kenitra, Morocco), Naziha Laaz (Department of Computer Science, Ibn Tofail University, Kenitra, Morocco), Sara Gotti (Department of Computer Science, Ibn Tofail University, Kenitra, Morocco), Zineb Gotti (Department of Computer Science, Ibn Tofail University, Kenitra, Morocco)
Issue 3
Article 1
Evaluating Information Systems with Continuous Assurance Services (pages 1-15)
Rui Pedro Marques (Higher Institute of Accounting and Administration, University of Aveiro, Aveiro, Portugal & Algoritmi, University of Minho, Guimarães, Portugal), Henrique Santos (Algoritmi, University of Minho, Guimarães, Portugal), Carlos Santos (Higher Institute of Accounting and Administration, University of Aveiro, Aveiro, Portugal)
Article 2
The Relationship Between Organizational Culture and Business Excellence: Case Study from United Arab Emirates (pages 16-35)
Rassel Kassem (College of Business Administration, Abu Dhabi University, United Arab Emirates), Mian Ajmal (College of Business Administration, Abu Dhabi University, United Arab Emirates), Mehmood Khan (College of Business Administration, Abu Dhabi University, United Arab Emirates)
Article 3
A Social-Exchange Perspective on Supply Chain Innovation (pages 36-57)
Santanu Mandal (IBS Hyderabad, Hyderabad, India)
Article 4
Task-Technology Fit Assessment of Cloud-Based Collaborative Learning Technologies (pages 58-73)
Elaheh Yadegaridehkordi (Department of Information Systems, Faculty of Computing (FC), Universiti Teknologi Malaysia (UTM), Johor Bahru, Malaysia), Noorminshah A. Iahad (Department of Information Systems, Faculty of Computing (FC), Universiti Teknologi Malaysia (UTM), Johor Bahru, Malaysia), Norasnita Ahmad (Department of Information Systems, Faculty of Computing (FC), Universiti Teknologi Malaysia (UTM), Johor Bahru, Malaysia)
Issue 4
Special Issue on Evidence Based Management for Services Sector
Guest Editorial Preface
Udayan Chanda (BITS Pilani, Pilani Campus, Pilani, India), Anil Bhat (BITS Pilani, Pilani Campus, Pilani, India), Satyendra Kumar Sharma (BITS Pilani, Pilani Campus, Pilani, India), Amit Bardhan (Faculty of Management Studies, University of Delhi, New Delhi, India)
Article 1
Impact of Social CRM Capabilities on Firm Performance: Examining the Mediating Role of Co-Created Customer Experience (pages 1-16)
Shampy Kamboj (Department of Management Studies, Indian Institute of Technology, Roorkee, India), Mayank Yadav (Department of Management Studies, Indian Institute of Technology, Roorkee, India), Zillur Rahman (Department of Management Studies, Indian Institute of Technology, Roorkee, India), Praveen Goyal (Department of Management, Birla Institute of Technology & Science, Pilani, India)
Article 2
Word-Of-Mouth, Trust, and Perceived Risk in Online Shopping: An Extension of the Technology Acceptance Model (pages 17-32)
Farrah Zeba (IBS Hyderabad, Hyderabad, India), Shirshendu Ganguli (T A PAI Management Institute, Manipal, India)
Article 3
Indian Textile Industry and Its Impact on the Environment and Health: A Review (pages 33-46)
Hasanuzzaman (Indian School of Mines, Dhanbad, India), Chandan Bhar (Indian School of Mines, Dhanbad, India)
Article 4
Political Opinion Mining from Twitter (pages 47-56)
Yashvardhan Sharma (Computer Science Department, Birla Institute of Technology and Science, Pilani, India), Ekansh Mittal (Computer Science, Department, Birla Institute of Technology and Science, Pilani, India), Mayank Garg (Electrical and Electronics Department, Birla Institute of Technology and Science, Pilani, India)
Article 5
An NHPP SRGM with Change Point and Multiple Releases (pages 57-68)
Abhishek Tandon (Shaheed Sukhdev College of Business Studies University of Delhi, New Delhi, India), Anu G. Aggarwal (University of Delhi, New Delhi, India), Nidhi Nijhawan (University of Delhi, New Delhi, India)
Volume 7 (2015)
Issue 1
Special Issue Comprised of Selected Papers from the SoEA4EE Workshop
Guest Editorial Preface
Selmin Nurcan (University Paris 1, Panthéon Sorbonne, France), Rainer Schmidt (Munich University of Applied Sciences, Munich, Germany)
Article 1
A Dynamic Services Discovery Model for Better Leveraging BPM and SOA Integration (pages 1-21)
Alexandre Perin de Souza (Department of Informatics, Federal Institute of Santa Catarina, Florianópolis, Brazil), Ricardo J. Rabelo (Department of Automation and Systems Engineering, Federal University of Santa Catarina, Florianópolis, Brazil)
Article 2
Software Services Delivered from the Cloud: A Rising Revolution for the Implementation of Healthcare Workflows (pages 22-37)
Pierre Boiron (GCS D-SISIF, Paris, France), Valère Dussaux (Université Paris-Sud, Orsay, France)
Article 3
Towards Smart Service Networks: An Interdisciplinary Diagnostic Framework (pages 38-59)
Yan Wang (European Research Institute in Service Science, Tilburg University, Tilburg, The Netherlands), Yehia Taher (Department of Computer Science, University of Versailles/Saint-Quentin-En-Yvelines, Versailles, France), Willem-Jan van den Heuvel (Research Institute in Service Science, Tilburg University, Tilburg, The Netherlands)
Article 4
Value-Oriented Specification of Service Systems: Modeling the Contribution Perspective of Enterprise Networks (pages 60-81)
João Pombinho (Department of Computer Science and Engineering, University of Lisbon, Lisbon, Portugal), David Aveiro (Exact Sciences and Engineering Centre, University of Madeira, Funchal, Portugal), José Tribolet (Department of Computer Science and Engineering, University of Lisbon, Lisbon, Portugal)
Issue 2
Article 1
Towards AiP as a Service: An Agent Based Approach for Outsourcing Business Processes to Cloud Computing Services (pages 1-17)
Djamel Benmerzoug (Department of Software Technologies and Information Systems, University Constantine 2, Constantine, Algeria)
Article 2
Bill of Services (BOS): A Managing Tool for Service Organizations (pages 18-36)
Gad Vitner (Industrial Engineering and Management Department Ruppin Academic Center, Emek-Hefer, Israel)
Article 3
Shared Services Management: Critical Factors (pages 37-53)
Shouhong Wang (Department of Decision and Information Sciences, University of Massachusetts, Dartmouth, MA, USA), Hai Wang (Sobey School of Business, Saint Mary's University, Nova Scotia, Canada)
Article 4
Socio-Economic Correlates of Information Security Threats and Controls in Global Financial Services Industry: An Analysis (pages 54-70)
Princely Ifinedo (Department of Financial and Information Management, Cape Breton University, Nova Scotia, Canada)
Article 5
A Fuzzy ANP Based Weighted RFM Model for Customer Segmentation in Auto Insurance Sector (pages 71-86)
Ahad Zare Ravasan (Department of Industrial Management, Allameh Tabataba'i University, Tehran, Iran), Taha Mansouri (Department of Industrial Management, Allameh Tabataba'i University, Tehran, Iran)
Issue 3
Article 1
Service Convenience: On-Line versus Brick and Mortar Bookstores (pages 1-14)
Paul Stephens (Bradley University, Peoria, IL, USA), Matthew McGowan (Bradley University, Peoria, IL, USA)
Article 2
The Interactions between Information and Communication Technologies and Innovation in Services: A Conceptual Typology (pages 15-39)
Giulia Nardelli (Department of Communication, Business and Information Technology, Roskilde University, Roskilde, Denmark)
Article 3
STRESS: A Social Trust-Aware System for Recommending Web Services (pages 40-58)
Naziha Abderrahim (EEDIS Laboratory, Djillali Liabes University of Sidi Bel Abbes, Sidi Bel Abbes, Algeria), Sidi Mohamed Benslimane (EEDIS Laboratory, Djillali Liabes University of Sidi Bel Abbes, Sidi Bel Abbes, Algeria)
Article 4
Jamaica's Internet Story based on the GDI Framework (pages 59-83)
Samantha Thompson (College of Business, Southern University, Baton Rouge, LA, USA), Abinwi Nchise (Nelson Mandela School of Public Policy and Urban Affairs, Southern University, Baton Rouge, LA, USA), Oneurine Ngwa (Nelson Mandela School of Public Policy and Urban Affairs, Southern University, Baton Rouge, LA, USA), Allison B. Conti (College of Agriculture and Life Sciences, Cornell University, Ithaca, NY, USA), Victor Mbarika (College of Business, Southern University, Baton Rouge, LA, USA), Evan Duggan (University of West Indies, Kingston, Jamaica)
Issue 4
Article 1
An Approach to Dynamic Fusion of the Knowledge Maps of an Activities Process: Application on Healthcare (pages 1-26)
Menaouer Brahami (Computer Laboratory of Oran, University of Oran, Oran, Algeria), Baghdad Atmani (Computer Laboratory of Oran, University of Oran, Oran, Algeria), Nada Matta (Laboratory ICD/TechCICO, University of Technology of Troyes, Troyes Cedex, France)
Article 2
Electronic Payment Adoption in the Banking Sector of Low-Income Countries (pages 27-47)
Teshome Alemu (School of Information Sciences, Addis Ababa University, Addis Ababa, Ethiopia), Tridib Bandyopadhyay (Coles College of Business, Kennesaw State University, GA, USA), Solomon Negash (Coles College of Business, Kennesaw State University, GA, USA)
Article 3
Process Frameworks in Services Offshoring: Implementation Thoroughness, Task Complexity, and Performance Improvement (pages 48-65)
Bryon Balint (College of Business Administration, Belmont University, Nashville, TN, USA)
Article 4
Information Technology Governance Barriers, Drivers, IT/Business Alignment, and Maturity in Ghanaian Universities (pages 66-83)
Winfred Yaokumah (Department of Information Technology, Pentecost University College, Accra, Ghana), Steven Brown (School of Business and Technology, Capella University, Minneapolis, MN, USA), Philip Okang-Mensah Adjei (Department of Information Technology, Pentecost University College, Accra, Ghana)
Volume 6 (2014)
Issue 1
Special Issue on Social Learning for Education and Business – SLEB
Guest Editorial Preface
Patrizia Grifoni (CNR-IRPPS, National Research Council, Institute of Research on Population and Social Policies, Rome, Italy), Fernando Ferri (CNR-IRPPS, National Research Council, Institute of Research on Population and Social Policies, Rome, Italy), Tiziana Guzzo (CNR-IRPPS, National Research Council, Institute of Research on Population and Social Policies, Rome, Italy)
Article 1
Using Social Networks Communication Platform for Promoting Student-Initiated Holistic Development Among Students (pages 1-23)
Joseph Chi Ho So (Hong Kong Community College, The Hong Kong Polytechnic University, Hong Kong, China), Siu Yuen Lam (Hong Kong Community College, The Hong Kong Polytechnic University, Hong Kong, China)
Article 2
Social Bookmarking Pedagogies in Higher Education: A Comparative Study (pages 24-36)
Nashrawan Taha (Department of Library and Information Science, School of Educational Science, The University of Jordan, Amman, Jordan), Jamie Wood (School of Humanities, University of Lincoln, Lincoln, UK), Andrew Cox (Information School, The University of Sheffield, Sheffield, UK)
Article 3
Cognitive Diagnosis of Students' Test Performance Based on Probability Inference (pages 37-57)
Junjie Xu (School of Information Science and Technology, Dalian Maritime University, Liaoning, China), Rong Chen (School of Information Science and Technology, Dalian Maritime University, Liaoning, China)
Article 4
Design for Business & Business for Design: An E-Learning Platform for Collaborative Innovation (pages 58-72)
Dalia Gallico (Università Telematica San Raffaele of Rome, Rome, Italy)
Issue 2
Article 1
Inclusive Technology for Rural Development: Rural Call Centre in Orissa, India (pages 1-17)
Sanjay Mohapatra (Xavier Institute of Management, Bhubaneswar, India), Neha Agarwal (Xavier Institute of Management, Bhubaneswar, India)
Article 2
A Production Approach to Performance of Banks with Microfinance Operations (pages 18-35)
Emilyn Cabanda (Regent University, VA, USA), Eleanor C. Domingo (Saint Mary's University, Philippines)
Article 3
Enterprise Resource Planning Systems in Healthcare: A Qualitative Review (pages 36-50)
Elina Kontio (University of Turku, Turku, Finland), Heljä Lundgrén-Laine (University of Turku, Turku, Finland), Juha Kontio (Turku University of Applied Sciences, Turku, Finland), Heikki Korvenranta (Turku University Hospital, Turku, Finland), Sanna Salanterä (University of Turku, Turku, Finland)
Article 4
Understanding Factors Affecting Mobile Services Adoption: Case of Thailand (pages 51-69)
Tugrul U Daim (Portland State University, Portland, OR, USA), Fahad Aldhaban (Portland State University, Portland, OR, USA), Jay Justice (Portland State University, Portland, OR, USA), Nuri Basoglu (Bogazici University, Istanbul, Turkey)
Issue 3
Article 1
Strategic Advantage in Web Tourism Promotion: An e-Commerce Strategy for Developing Countries (pages 1-21)
Arunasalam Sambhanthan (University of Portsmouth, Portsmouth, UK), Alice Good (University of Portsmouth, Portsmouth, UK)
Article 2
Using an AHP Rating Model to Select a Suitable Approach to Intellectual Capital Management: The Case of a Not-for-Profit Welfare Service (pages 22-42)
Daniela Carlucci (University of Basilicata, Potenza, Italy), Paula Kujansivu (Tampere University of Technology, Tampere, Finland)
Article 3
The Role of a Sustainability Informatics Framework in Transportation Systems (pages 43-59)
Lin Jia (Auburn University, Auburn, AL, USA), Barry Cumbie (University of Southern Mississippi, Hattiesburg, MS, USA), Chetan S. Sankar (Auburn University, Auburn, AL, USA), Jian Yu (Beijing Forestry University, Beijing, China)
Article 5
Integration between Mathematical Programming and Fuzzy Logic to Optimize Consumers Behavior (pages 80-95)
Hamed Fazlollahtabar (Iran University of Science and Technology, Tehran, Iran), Amir Mansoor Tehranchian (Mazandaran University, Balbosar, Iran)
Article 6
Simulation Method to Improve Hospital Service Quality (pages 96-117)
Shamsuddin Ahmed (School of Business, Narsee Monjee Institute of Management Studies, Maharashtra, India)
Issue 4
Article 1
A Semantic-Based Approach for Context-Aware Service Discovery (pages 1-26)
Patrizia Grifoni (National Research Council, Institute for Research on Population and Social Policies, Rome, Italy), Arianna D'Ulizia (National Research Council, Institute for Research on Population and Social Policies, Rome, Italy), Fernando Ferri (National Research Council, Institute for Research on Population and Social Policies, Rome, Italy)
Article 2
An Innovative Design Approach to New Service Development Learning Processes (pages 27-39)
Shai Rozenes (Department of Industrial Engineering and Management, Afeka Tel Aviv Academic College of Engineering, Tel Aviv, Israel), Ida Kukliansky (Department of Industrial Engineering and Management, Ruppin Academic Center, Emek-Hefer, Israel)
Article 3
A Simulation Framework for Evaluating the Effectiveness of Chronic Disease Management Interventions (pages 40-59)
Rafael Diaz (Virginia Modeling, Analysis, and Simulation Center, Old Dominion University, Suffolk, VA, USA), Joshua G. Behr (Virginia Modeling, Analysis, and Simulation Center, Old Dominion University, Suffolk, VA, USA)
Article 4
The Determinants of Health Expenditures in Tunisia: An ARDL Bounds Testing Approach (pages 60-72)
Sami Chaabouni (Department of Economics, University of Sfax, Sfax, Tunisia), Chokri Abednnadher (Department of Economics, University of Sfax, Sfax, Tunisia)
Article 5
Research in Information Technology Service Management (ITSM) (2000 – 2010): An Overview (pages 73-91)
Narges Shahsavarani (Sprott School of Business, Carleton University, Ottawa, Canada), Shaobo Ji (Sprott School of Business, Carleton University, Ottawa, Canada)
Article 6
Journal Rankings: Comparing Reputation, Citation and Acceptance Rates (pages 92-103)
E. Susanna Cahn (Department of Management & Management Science, Pace University, Pleasantville, NY, USA)
Volume 5 (2013)
Issue 1
Article 1
Deriving Principles for Guiding Service Encounters: A Participative Design Research Approach (pages 1-16)
Nitesh Bharosa (Faculty of Technology, Policy and Management, Delft University of Technology, Delft, The Netherlands), Marijn Janssen (Faculty of Technology, Policy and Management, Delft University of Technology, Delft, The Netherlands), Satiesh Bajnath (KPMG Advisory, Amstelveen, The Netherlands)
Article 2
Comparing Hybrid Services in the United States and China (pages 17-32)
Lawrence F. Cunningham (The Business School, University of Colorado Denver, Denver, CO, USA), Clifford E. Young (The Business School, University of Colorado Denver, Denver, CO, USA), Zuohao Hu (School of Economics and Management, Tsinghua University, Beijing, China)
Article 3
Developing Service Operations Strategy for Optimal Delivery of Long-Term Service Agreements Using an Integrated Risk Framework (pages 33-67)
Aparna Gupta (Lally School of Management and Technology, Rensselaer Polytechnic Institute, Troy, NY, USA), Chaipat Lawsirirat (Chulalongkorn University, Bangkok, Thailand)
Article 4
A Service-Oriented Approach for the Optimal Product/Service Design Business Process (pages 68-81)
Stelios Tsafarakis (Department of Production Engineering and Management, Technical University of Crete, Chania, Greece), Pavlos Delias (Department of Accountancy, University of Kavala Institute of Technology, Kavala, Greece), Nikolaos Matsatsinis (Department of Production Engineering and Management, Technical University of Crete, Chania, Greece)
Article 5
Machine Learning Techniques Applied to Profile Mobile Banking Users in India (pages 82-92)
M. Carr (Institute for Development and Research in Banking Technology (IDRBT), Hyderabad, India), V. Ravi (Institute for Development and Research in Banking Technology (IDRBT), Hyderabad, India), G. Sridharan Reddy (Institute for Development and Research in Banking Technology (IDRBT), Hyderabad, India), D. Veranna (Institute for Development and Research in Banking Technology (IDRBT), Hyderabad, India)
Issue 2
Article 1
A Framework to Enhance Business and Information Technology Alignment Through Incentive Policy (pages 1-16)
Fernando Belfo (Higher Institute of Accounting and Administration of Coimbra, Politecnical Institute of Coimbra, Coimbra, Portugal)
Article 2
Main Differentiating Issues in Aligning Information Systems with Business Performance (pages 17-29)
Silvia C. Fernandes (Research Centre for Spatial and Organizational Dynamics (CIEO), Faculty of Economics, University of Algarve, Campus de Gambelas, Faro, Portugal)
Article 3
Enhancing Functional Fit with Continuous Training During the ERP Post-Implementation Phase (pages 30-45)
Biswadip Ghosh (Metropolitan State College of Denver, Denver, CO, USA), Tom Yoon (Metropolitan State College of Denver, Denver, CO, USA), Janos Fustos (Metropolitan State College of Denver, Denver, CO, USA)
Article 4
Tracing Links Between Business Processes and Software Systems (pages 46-64)
Lerina Aversano (Department of Engineering, University of Sannio, Benevento, Italy), Maria Tortorella (Department of Engineering, University of Sannio, Benevento, Italy)
Article 5
Stakeholder Ontology and Mining for Improving Complex Services (pages 65-79)
Jay Ramanathan (CETI, Computer Science and Engineering, The Ohio State University, Columbus, OH, USA), Rajiv Ramnath (CETI, Computer Science and Engineering, The Ohio State University, Columbus, OH, USA)
Article 6
Putting the “Design” Back into Organizational Design: The Case of High Social Value-Creative Business Models (pages 80-93)
Jonatan Jelen (Parsons The New School for Design, School of Design Strategies, New York, NY, USA), Matthew Robb (Parsons The New School for Design, School of Design Strategies, New York, NY, USA), Kaleem Kamboj (Parsons The New School for Design, School of Design Strategies, New York, NY, USA)
Issue 3
Special Issue on New Developments in Information Systems in the Service Sector
Guest Editorial Preface
Yinsheng Li (Fudan University, Shanghai, China)
Article 1
Tools to Assist Meeting Planning (pages 1-18)
Adriana S. Vivacqua (Programa de Pós Graduação em Informática, Universidade Federal do Rio de Janeiro, Rio de Janeiro, RJ, Brasil), Marcos S. Ferreira (Programa de Engenharia de Sistemas e Computação, Universidade Federal do Rio de Janeiro, Rio de Janeiro, RJ, Brasil), Jano M. de Souza (Programa de Engenharia de Sistemas e Computação, Universidade Federal do Rio de Janeiro, Rio de Janeiro, RJ, Brasil)
Article 2
Resource Acquisition from Set-Top-Boxes for Service Provision (pages 19-34)
Joseph So Chi-ho (The Hong Kong Polytechnic University,Hung Hom, Kowloon,Hong Kong, China), Po-choi Wong (Hang Seng School of Commerce,Hang Shin Link, Siu Lek Yuen, Shatin,Hong Kong, China)
Article 3
Ontology-based Multi-Objective Evolutionary Algorithm for Deriving Software Services from Business Process Model (pages 35-53)
Mokhtar Soltani (Evolutionary Engineering and Distributed Information Systems Laboratory (EEDIS), Djillali Liabes University of Sidi Bel Abbes, Sidi Bel Abbes, Algeria), Sidi Mohamed Benslimane (Computer Science Department, Djillali Liabes University of Sidi Bel Abbes, Sidi Bel Abbes, Algeria)
Article 4
Cloud Service Platform: Hospital Information eXchange(HIX) (pages 54-62)
Fang Zhiyuan (Business School, Sun Yat-sen University, Guangzhou, China), Wei Li (Business School, Sun Yat-sen University, Guangzhou, China)
Article 5
PTBL: A Learning Model Based on PBL and TBL for Training Soft Skills Supported by 3D Virtual Pedagogical Platform(3DVPP) (pages 63-84)
LieHuo Chen (Software School, Tsinghua University, Beijing, China), Qiang Liu (Software School, Tsinghua University, Beijing, China), XiaoGuang Sun (Software School, Tsinghua University, Beijing, China)
Global Hospitality and Tourism Management Technologies
Book Review
Wen-Yu Chen (Department of Tourism Management, Chinese Culture University, Taipei, Taiwan), Magdalena Samidjen (Department of Tourism Management, Chinese Culture University, Taipei, Taiwan), Chia-Wen Tsai (Department of Information Management, Ming Chuan University, Taipei, Taiwan), Yi-Fen Chen (Department of International Business, Chung Yuan Christian University, Zhongli City, Taiwan)
Issue 4
Special Section on Building Capabilities for Sustainable Global Business
Editorial Preface
John Wang (Department of Information & Operations Management, Montclair State University, Upper Montclair, NJ, USA)
Article 1
Entrepreneurial Intentions among Higher Education Students in Finland and Spain: Developing and Piloting a Survey Instrument (pages 1-16)
Elina Varamäki (Business School, Seinäjoki University of Applied Sciences, Seinäjoki, Finland), Erno Tornikoski (Grenoble Ecole de Management, Grenoble, France), Sanna Joensuu (Business School,Seinäjoki University of Applied Sciences, Seinäjoki, Finland), Kari Ristimäki (Business School, Seinäjoki University of Applied Sciences, Seinäjoki, Finland), Andreu Blesa (Department of Business Administration and Marketing, Universitat Jaume I, Castelló de la Plana, Spain), Maria Ripolles (Department of Business Administration and Marketing, Universitat Jaume I, Castelló de la Plana, Spain)
Article 2
A Renewed University Governance: Changes and Perspectives from the Italian Context (pages 17-31)
Maria Vincenza Ciasullo (Department of Study and Business Research, University of Salerno, Fisciano, Italy), Giulia Monetta (Department of Study and Business Research, University of Salerno, Fisciano, Italy)
Article 3
Decision Making, Dashboard Displays, and Human Performance in Service Systems (pages 32-46)
Megan L. Moundalexis (Applied Physics Laboratory, Johns Hopkins University, Laurel, MD, USA), Barin N. Nag (Department of E-Business & Technology Management, College of Business & Economics, Towson University, Towson, MD, USA)
Article 4
Theory versus Application: A Study to Determine the Right Choice in Deploying an Enterprise Resource Planning (ERP) System (pages 47-62)
Francisco Chia Cua (Bang College of Business, Kazakhstan Institute of Management, Economics and Strategic Research (KIMEP), Almaty, Kazakhstan), Steve Reames (Department of Management and Marketing, College of Business, Angelo State University, San Angelo, TX, USA)
Article 5
Learning Enhancement or Headache: Faculty and E-Textbooks (pages 63-71)
Arlene J. Nicholas (Salve Regina University, Newport, RI, USA), John K. Lewis (Salve Regina University, Newport, RI, USA)
Article 6
Minimizing the Risk of Shortfall in Cash Flow for Long-Term Service Agreements Provision (pages 72-92)
Aparna Gupta (Lally School of Management and Technology, Rensselaer Polytechnic Institute, Troy, NY, USA), Chaipat Lawsirirat (Faculty of Sports Science, Chulalongkorn University, Bangkok, Thailand)
Volume 4 (2012)
Issue 1
Article 1
Identification, Specification, and Development of Web-Oriented Architectures (pages 1-21)
Gunnar Thies (University of Muenster, Germany), Gottfried Vossen (University of Muenster, Germany)
Article 2
An Efficient Information Services-Centric Framework for Commuter (pages 22-39)
Wee Siong Ng (Institute for Infocomm Research, Singapore), Justin Cheng (Institute for Infocomm Research, Singapore), XianJun Wang (Institute for Infocomm Research, Singapore), Sivakumar Viswanathan (Institute for Infocomm Research, Singapore)
Article 3
An Empirical Investigation of Total Quality Management in Libya: A Proposed Guideline of Implementation (pages 40-52)
Abdussalam Shibani (Coventry University, UK), Robby Soetanto (Coventry University, UK), Eshmaiel Ganjian (Coventry University, UK), Amrit Sagoo (Coventry University, UK), Nawal Gherbal (Coventry University, UK)
Article 4
Essential Computer Skills for College Students (pages 53-66)
John Thompson (Buffalo State College, USA), Mary Bellanca (Buffalo State College, USA), Nicole Owens (Buffalo State College, USA), George Lorenzo (Lorenzo Associates, USA)
Article 5
The Academic MIS Model Used in Higher Education to Resolve Typical Problems in Indonesia: A Case Study (pages 67-82)
Veronica S. Moertini (Parahyangan Catholic University, Indonesia), Tety Yuliaty (Parahyangan Catholic University, Indonesia), Wisnu Rumono (Parahyangan Catholic University, Indonesia), Buddy S. Tjhia (Parahyangan Catholic University, Indonesia)
Issue 2
Article 1
Efficiency Measurement in: Branch Bank Service with Data Envelopment Analysis (pages 1-18)
Qing Cao (Texas Tech University, USA), Karyl B. Leggio (Loyola University Maryland, USA), Marc J. Schniederjans (The University of Nebraska, USA)
Article 2
An Empirical Investigation of Factors Affecting Web-Based and Face-to-Face Student Satisfactions with Course Website (pages 19-32)
Qidong Cao (Winthrop University, USA), Xue Bai (Virginia State University, USA), Thomas E. Griffin (Nova Southeastern University, USA)
Article 3
Focus Group Technique to Study Customer Attitude Towards Online Travel Services in India (pages 33-47)
Shveta Singh (IIM Rohtak, India), Arpita Khare (IIM Rohtak, India)
Article 4
E-Personalization and Its Tactical and Beneficial Relationships to E-Tailing (pages 48-71)
Alan D. Smith (Robert Morris University, USA)
Article 5
Issue 3
Article 1
The Role of Responsibility Factors of Reducing Inefficiencies in IS Projects on Six Sigma Certification in Service Organizations (pages 1-28)
Sara Hejazi (Arcadia University, USA), Yair Levy (Nova Southeastern University, USA)
Article 2
Knowledge Management Processes: Storing, Searching and Sharing Knowledge in Practice (pages 29-39)
Päivi Haapalainen (University of Vaasa, Finland), Kirsi Pusa (University of Vaasa, Finland)
Article 3
Framing the Business Case for IT Purchases: Do I Use the Executive Sponsor’s Rationale or Do I Use Process Innovation? (pages 40-51)
Francisco Chia Cua (Kazakhstan Institute of Management, Economics and Strategic Research, Kazakhstan), Steve Reames (American University in Bosnia and Herzegovina, Bosnia)
Article 4
Developing and Prioritizing Measures of Emotional Capital in Public Service Organizations (pages 52-60)
Chung-Chu Liu (National Taipei University, Taiwan), Jason C.H. Chen (Gonzaga University, USA)
Article 5
Mark-Down Pricing: The Study of an Indian Fashion Retailer (pages 61-70)
Saji K. Mathew (Indian Institute of Technology Madras, India), Pratap Chandra Biswal (Management Development Institute, India)
Article 6
Development of a Faculty Work Load System: A Case Study in a Public University (pages 71-86)
Chantana Chantrapornhchai (Faculty of Science, Silpakorn University, Thailand)
Issue 4
Article 1
A Healthcare Project: Managing Knowledge through Electronic Medical Record -Empirical Cases (pages 1-19)
Rocco Reina (Department of Law, History, Economics and Social Science, University of Catanzaro “Magna Græcia,” Catanzaro, Italy), Teresa Cetani (University of Catanzaro “Magna Græcia,” Catanzaro, Italy), Assunta Lacroce (University of Catanzaro “Magna Græcia,” Catanzaro, Italy), Marzia Ventura (University of Catanzaro “Magna Græcia,” Catanzaro, Italy)
Article 2
Organizational Conflict and Knowledge Creation: A Multiple Method Study in the Italian Health Care System (pages 20-48)
Luisa Varriale (Department of Management, University of Naples “Parthenope,” Naples, Italy), Paola Briganti (University of Naples “Parthenope,” Naples, Italy), Rosaria La Peruta (University of Naples “Parthenope,” Naples, Italy), Maria Ferrara (University of Naples “Parthenope,” Naples, Italy)
Article 3
Assessing and Managing Organizational Climate in Healthcare Organizations: An Intellectual Capital Based Perspective (pages 49-61)
Daniela Carlucci (University of Basilicata, Potenza, Italy), Giovanni Schiuma (University of Basilicata, Potenza, Italy, & Cranfield School of Management, Bedford, UK)
Article 4
Innovative IC Framework in the Non-Profit Sector (pages 62-73)
Maurizio Rija (Department of Business Administration, University of Calabria, Arcavacata di Rende (CS), Italy), Giovanni Bronzetti (Department of Business Administration, University of Calabria, Arcavacata di Rende (CS), Italy)
Article 5
Managing Intellectual Capital in Non-Profit Elderly Care Organizations (pages 74-87)
Virpi Sillanpää (Department of Business Information Management and Logistics, Tampere University of Technology, Tampere, Finland), Harri Laihonen (Department of Business Information Management and Logistics, Tampere University of Technology, Tampere, Finland)
Volume 3 (2011)
Issue 1
Article 1
Sustainability in Service Operations (pages 1-20)
Frank Wolf (Nova Southeastern University, USA), Bahaudin G. Mujtaba (Nova Southeastern University, USA)
Article 2
A Review of Service Frameworks Analyzing Strategic Repositioning: The Case of Bank Services (pages 21-38)
Markku Tinnilä (Aalto University School of Economics, Finland)
Article 3
Service Management of Special Care Units: Lessons Learned in Manufacturing (pages 39-51)
Gad Vitner (Ruppin Academic Center, Israel), Shirly Bar-Lev (Ruppin Academic Center, Israel), Erez Nadir (Hillel Yaffe Medical Center, Israel), Michael Feldman (Hillel Yaffe Medical Center, Israel), Shmuel Yurman (Hillel Yaffe Medical Center, Israel)
Article 4
The Influence of Travel Experience on Mature Travelers’ Quality of Life (pages 52-64)
Yawei Wang (Montclair State University, USA), Francis A. McGuire (Clemson University, USA), Bin Zhou (Kean University, USA)
Issue 2
Article 1
The Impact of Location-Aware Systems in Hospitals: A Tri-Core Perspective (pages 1-12)
Lorraine S. Lee (University of North Carolina Wilmington, USA), Kirk D. Fiedler (University of South Carolina, USA)
Article 2
Call Center Operational Performance Indicators and Customer Satisfaction: An Explanatory-Exploratory Investigation (pages 13-31)
Alexandre Ferreira Oliveira (Getulio Vargas Foundation, Brazil), Luiz A. Joia (Getulio Vargas Foundation, Brazil)
Article 3
A Strategic Benchmarking Process for Identifying the Best Practice Collaborative Electronic Government Architecture (pages 32-56)
Faramak Zandi (Alzahra University, Iran), Madjid Tavana (La Salle University, USA)
Article 4
Service Platform Development: Comparison of Two E-Services Platforms (pages 57-75)
Tugrul Daim (Portland State University, USA), Marius Brand (Portland State University, USA), Linda Lin (Portland State University, USA)
Article 5
Technology Adoption and Educational Change in Turkey (pages 76-85)
Serhat Kurt (Ataturk University, Turkey)
Issue 3
Article 1
Demand Analysis by Modeling Choice of Internet Access and IP Telephony (pages 1-26)
Takeshi Kurosawa (Tokyo University of Science, Japan), Denis Bolduc (Laval University, Canada), Moshe Ben-Akiva (MIT, USA), Akiya Inoue (Chiba Institute of Technology, Japan), Ken Nishimatsu (NTT East Corporation, Japan), Motoi Iwashita (Chiba Institute of Technology, Japan)
Article 2
A Simulation Study to Derive the Optimal Cycle Length for Feeder Transit Services (pages 27-46)
Shailesh Chandra (Texas A&M University, USA), Chung-Wei Shen (Texas A&M University, USA), Luca Quadrifoglio (Texas A&M University, USA)
Article 3
A Consumer Perception Research on the Subject of a New Technology in a Developing Dynamic Market: 3G Technology in Turkey (pages 47-59)
Bünyamin Atici (Firat University, Turkey), Ugur Bati (Yeditepe University, Turkey)
Article 4
A Study of the Cascading Effects of Ambulance Diversion among Hospitals (pages 60-70)
Abey Kuruvilla (University of Wisconsin Parkside, USA), Suraj M. Alexander (University of Louisville, USA), Xiaolin Li (Towson University, USA)
Article 5
Effects of Adaptivity and Other External Variables on Mobile Service Adoption (pages 71-89)
Ebru Polat (Bogazici University, Turkey), Nuri Basoglu (Bogazici University, Turkey), Tugrul Daim (Portland State University, USA)
Issue 4
Article 1
Modeling Control Flow in WS-BPEL with Chu Spaces (pages 1-21)
Xutao Du (Institute of Electronic System Engineering, China), Chunxiao Xing (Tsinghua University, China), Lizhu Zhou (Tsinghua University, China), Ke Han (Institute of Electronic System Engineering, China)
Article 2
Optimal Compensation for Hierarchical Web Services Compositions Under Restricted Visibility (pages 22-38)
Debmalya Biswas (SAP Research, Germany), Krishnamurthy Vidyasankar (Memorial University of Newfoundland, Canada)
Article 3
Towards High Maturity in SaaS Applications Based on Virtualization: Methods and Case Study (pages 39-53)
Shijun Liu (Shandong University, China), Yong Zhang (Shandong University, China), Xiangxu Meng (Shandong University, China)
Article 4
Identifying Services in Procedural Programs for Migrating Legacy System to Service Oriented Architecture (pages 54-72)
Masahide Nakamur (Kobe University, Japan), Hiroshi Igaki (Tokyo University of Technology, Japan), Takahiro Kimura (Nihon Unisys Ltd., Japan), Kenichi Matsumoto (NAIST, Japan)
Article 5
The Development of Parameters and Warning Algorithms for an Intersection Bus-Pedestrian Collision Warning System (pages 73-92)
Chien-Yen Chang (Chung Hua University, Taiwan), Ting-Wei Chang (Chung Hua University, Taiwan)
Volume 2 (2010)
Issue 1
Article 1
Predicting Ambulance Diverson (pages 1-10)
Abey Kuruvilla (University of Wisconsin Parkside, USA), Suraj M. Alexander (University of Louisville, USA)
Article 2
Hybrid Value Creation in the Sports Industry: The Case of a Mobile Sports Companion as IT-Supported Product-Service-Bundle (pages 11-25)
Jan Marco Leimeister (Kassel University, Germany), Uta Knebel (Technische Universitaet Muenchen, Germany), Helmut Krcmar (Technische Universitaet Muenchen, Germany)
Article 3
Connect Time Limits and Performance Measures in a Dial-Up Modem Pool System (pages 26-48)
Paul F. Schikora (Indiana State University, USA), Michael R. Godfrey (University of Wisconsin Oshkosh, USA), Brian D. Neureuther (State University of New York - College at Plattsburgh, USA)
Article 4
ICT Usage by Greek Accountants (pages 49-70)
Efstratios C. Emmanouilidis (University of Macedonia, Greece), Anastasios A. Economides (University of Macedonia, Greece)
Article 5
Exploring the Adoption of Technology Driven Services in the Healthcare Industry (pages 71-93)
Umit Topacan (Bogazici University, Turkey), A. Nuri Basoglu (Bogazici University, Turkey), Tugrul U. Daim (Portland State University, USA)
Issue 2
Article 1
Temporal Aspects of Information Technology Use: Increasing Shift Work Effectiveness (pages 1-18)
Roslin V. Hauck (Illinois State University, USA), Sherry M. B. Thatcher (University of Louisville, USA), Suzanne P. Weisband (University of Arizona, USA)
Article 2
Implementation Success Model in Government Agencies: A Case of a Centralized Identification System at NASA (pages 19-32)
Yair Levy (Nova Southeastern University, USA), Theon L. Danet (NASA Langley Research Center, USA)
Article 3
SERREA: A Semantic Management System for Retail Real Estate Agencies (pages 33-47)
Ángel García-Crespo (Universidad Carlos III de Madrid, Spain), Ricardo Colomo-Palacios (Universidad Carlos III de Madrid, Spain), Juan Miguel Gómez-Berbís (Universidad Carlos III de Madrid, Spain), Fernando Paniagua Martín (Universidad Carlos III de Madrid, Spain)
Article 5
Technology Fears: A Study of e-Commerce Loyalty Perception by Jordanian Customers (pages 70-77)
Ahmad Khasawneh (Hashemite University, Jordan), Mohammad Bsoul (Hashemite University, Jordan), Ibrahim Obeidat (Hashemite University, Jordan), Iyad Al Azzam (Yarmouk University, Jordan)
Issue 3
Article 1
Predictive Models in Cybercrime Investigation: An Application of Data Mining Techniques (pages 1-12)
A. S. N. Murthy (Indian Police Service, Karnataka, India), Vishnuprasad Nagadevara (Indian Institute of Management Bangalore, India), Rahul De' (Indian Institute of Management Bangalore, India)
Article 2
Deploying New Perspectives of Network Organizations for Chronic Diseases’ Integrated Management (pages 13-27)
Isabella Bonacci (Federico II University, Italy), Oscar Tamburis (ICAR – CNR, Italy)
Article 3
Marketing and Reputation in the Services Sector: Higher Education in South Africa and Singapore (pages 28-41)
Johan De Jager (Tshwane University of Technology, South Africa), Werner Soontiens (Curtin University of Technology, Australia)
Article 4
Data Mining in Nonprofit Organizations, Government Agencies, and Other Institutions (pages 42-52)
Zhongxian Wang (Montclair State University, USA), Ruiliang Yan (Indiana University Northwest, USA), Qiyang Chen (Montclair State University, USA), Ruben Xing (Montclair State University, USA)
Article 5
Understanding Expectations, Perceptions and Satisfaction Levels of Customers of Military Engineer Services in India (pages 53-73)
Anand Parkash Bansal (Indian Institute of Management Bangalore, India), Vishnuprasad Nagadevara (Indian Institute of Management Bangalore, India)
Issue 4
Article 1
Service Registry Design: An Information Service Approach (pages 1-21)
Luís Ferreira Pires (University of Twente, The Netherlands), Arjen van Oostrum (University of Twente, the Netherlands), Fons Wijnhoven (University of Twente, the Netherlands and Wilhelms University of Muenster, Germany)
Article 2
Operational Performance Analysis of a Public Hospital Laboratory (pages 22-38)
Kamrul Ahsan (Auckland University of Technology, New Zealand), Abdullahil Azeem (Bangladesh University of Engineering and Technology, Bangladesh)
Article 3
A Mashup Application to Support Complex Decision Making for Retail Consumers (pages 39-56)
Steven Walczak (University of Colorado at Denver, USA), Deborah L. Kellogg (University of Colorado at Denver, USA), Dawn G. Gregg (University of Colorado at Denver, USA)
Article 4
Using the Critical Incident Technique to Identify Factors of Service Quality in Online Higher Education (pages 57-72)
María J. Martínez-Argüelles (Open University of Catalonia, Spain), José M. Castán (University of Barcelona, Spain), Angel A. Juan (Open University of Catalonia, Spain)
Volume 1 (2009)
Issue 1
Article 1
Comparative Analysis of International Education Systems (pages 1-14)
John Wang (Montclair State University, USA), Jun Xia (Montclair State University, USA), Kimberly Hollister (Montclair State University, USA), Yawei Wang (Montclair State University, USA)
Article 2
Adoption Factors of Mobile Services (pages 15-34)
Banu Kargin (Turkcell, Turkey), Nuri Basoglu (Bogazici University, Turkey), Tugrul Daim (Portland State University, USA)
Article 3
Customer Perceived Value of Travel and Tourism Web Sites (pages 35-53)
Maria Lexhagen (Mid Sweden University, Sweden)
Article 4
The Architecture of Service Systems as the Framework for the Definition of Service Science Scope (pages 54-77)
Andrew Targowski (Western Michigan University, USA)
Article 5
The Grid as a Virtual Enterprise Enabler (pages 78-92)
Bill Vassiliadis (Hellenic Open University, Greece)
Article 6
A Value-Satisfaction Taxonomy of IS Effectiveness (VSTISE): A Case Study of User Satisfaction with IS and User-Perceived Value of IS (pages 93-118)
Yair Levy (Nova Southeastern University, USA), Kenneth E. Murphy (Willamette University, USA), Stelios H. Zanakis (Florida International University, USA)
Issue 2
Article 1
A Survey of Development Methods for Semantic Web Service Systems (pages 1-16)
Terje Wahl (Norwegian University of Science and Technology, Norway), Guttorm Sindre (Norwegian University of Science and Technology, Norway)
Article 2
A Service Science Perspective on Human-Computer Interface Issues of Online Service Applications (pages 17-35)
Claudio Pinhanez (IBM T.J. Watson Research Center, USA)
Article 3
Toward an Integrated Conceptualization of the Service and Service System Concepts: A Systems Approach (pages 36-57)
Manuel Mora (Autonomous University of Aguascalientes, Mexico), Mahesh S. Raisinghani (TWU School of Management, USA), Rory O’Connor (Dublin City University, Ireland), Ovsei Gelman (CCADET, Universidad Nacional Autonoma de Mexico, Mexico)
Article 4
Article 5
IT Service Departments Struggle to Adopt a Service-Oriented Philosophy (pages 69-77)
Aileen Cater-Steel (University of Southern Queensland, Australia)
Issue 3
Article 1
Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References (pages 1-31)
Jim Spohrer (IBM Research, USA), Stephen K. Kwan (San José State University, USA)
Article 2
Using Usage Control to Access XML Databases (pages 32-44)
Lili Sun (University of Southern Queensland, Australia), Yan Li (University of Southern Queensland, Australia)
Article 3
Creativity & Innovation: Imperatives for Global Business and Development (pages 45-46)
Soo Kim (Montclair State University, USA)
Article 4
Old and New Paradigms for IT Services Offshoring (pages 47-64)
Paolo Popoli (Parthenope University of Naples, Italy), Arturo Popoli (Accenture, Italy)
Article 5
Online Services Delivered by NTO Portals: A Cross-Country Examination (pages 65-82)
Marco Papa (University of Bari, Italy), Marina Avgeri (Monte dei Paschi di Siena Bank, Italy)
Issue 4
Article 1
Modeling and Analysis of Surgery Patient Identification Using RFID (pages 1-14)
Byungho Jeong (Chonbuk National University, Korea), Chen-Yang Cheng (Tunghai University, Taiwan), Vittal Prabhu (The Pennsylvania State University, USA)
Article 2
Article 3
Perceived Risk for Multiple Services in the Consumer Buying Cycle (pages 33-49)
Lawrence F. Cunningham (University of Colorado Denver, USA), James Gerlach (University of Colorado Denver, USA), Michael D. Harper (University of Colorado Denver, USA), Deborah L. Kellogg (University of Colorado Denver, USA)
Article 4
Article 5
Developing Global Competitiveness in Healthcare: A Thai Healthcare Organization's Perspective (pages 61-72)
William P. Wall (Shinawatra University, Thailand)