What is Trust

The four elements of behavior, goodwill, capability, and self-reference/identity (Henttonen & Blomqvist, 2005).

“Assured reliance on the character, ability, strength, or truth of someone or something” or “one in which confidence is placed.

Trust is an individual and team belief that individual team members and the organization will do what they say they will do in a quality manner.

A decision to make oneself vulnerable to another during an exchange.

In team work, trust occurs when other team members can depend on each other to complete their portion of the project on time. Trust among team members is essential to a team’s success, whether the team meets virtually or FTF.

The belief in the reliability, truth or ability of an employee, firm, or organization.

At its simplest, o rganizational trust is the confidence of your workforce in the actions of your company. While this may include confidence in managers or individual team members, it also extends to organizational factors like: The company’s mission, Senior leadership’s vision, The organization’s culture and values, Workplace diversity, inclusion, and equality, Ethics and fairness of processes.

Earned conviction.

Trust is a quality of service parameter which reflects the trust worthiness of the nodes. If the trust value of a node is higher, then the node is assumed to provide the desired functionality correctly. If a node shows misbehavior in communicating with peer nodes such as dropping packets or misrouting the data packets then the node trust worthiness is lower.

Belief in the ability, truth, or reliability of a person or organization.

Positive expectation that the other party of the exchange will behave correctly.

Credibility entitled to the data obtained from an information source.

Research on trust is multifaceted and is present in many different realms of research. With respect to electronic government, trust has got distinct dimensions. Most importantly, trust in information and communication technology and trust in the government itself are crucial.

Defined as the willingness of one person or group to relate to another in the belief that the other’s action will be beneficial rather than detrimental, even though this cannot be guaranteed (Child, 2001).

Accepting vulnerability with positive expectations of the behavior of another.

The ability to rely or depend on someone or something.

Human trust means that the someone is willing to put him or herself in a position of vulnerability to or risk from another party. Technical trust means that the application does what it is supposed to do and not what it is not supposed to do.

Relationship between two entities, where the trustor (the trusting entity) relies on the actions of the trustee (the trusted entity).

Robust belief in the reliability of another person, organization, or thing.

Assurance, certainty, certitude, confidence, conviction, credence, credit, dependence, expectation, faith, hope, positiveness, reliance, sureness liability, obligation, protection, safekeeping necessary for all relationships.

The judgment that people will predictably act according to their commitments and usually in a positive manner with respect to oneself.

Is based on a combination of judgment or opinion based on face-to-face meetings, or recommendations of colleagues, friends and business partners.

Connectivity and vulnerabilities must be found and examined to reduce the likelihood of damage to trust in the supply chain. Many variables drive Blockchain technology in the supply chain for information exchange, but trust is one of the essential developments.

The most important factor for a long-living community. Trust can be deep, thick and swift depending on the strength of relation between community members.

Can be define as a belief in the reliability, truth, and ability of the exchange party that has been recognized as one of the reasons consumers refrain from electronic purchases.

the result of the assessment that one party makes of the credibility and goodwill of the other party of a relationship. It is formed by three different dimensions: honesty, benevolence and competence.

It is a psychological predisposition to believe and accept as true the information from a source. The sources could be people, organizations, or any dynamic concepts.

Is referred not only to the individual ability to make credible promises, but also to hope that the counterpart will act honourable even when some circumstances not covered by contract or promises will occur.

Related to the belief in the reliability, truth, or ability of someone. Thus, people tend to entrust themselves to someone whom they trust.

A Psychological state comprising the intention to accept vulnerability based upon positive expectations of the intension or behavior of another.

Trust is a fundamental concept in human relationships and business. It is the belief or confidence that someone or something is reliable, honest, and can be depended upon. Trust is essential for building strong connections, both personally and professionally.

is a multidimensional concept generally referring to a relationship of reliance. Trust is commonly defined as the trustor’s expectation of such behavior from the trustee that is “beneficial or at least not detrimental” to the trustor’s best interests.

Firm belief in the reliability, truth, ability, or strength of someone or something.

Is willingness of a party to be vulnerable to unmonitored actions of another party.

Psychological status of depending on another person or organization to achieve a planned goal.

This refers to the human condition under which the other is recognized as suitable to act in accordance with ethical principles.

The level of willingness of the trustor to be vulnerable to the actions of the trustee based on the expectation that the trustee will perform a particular action important to the trustor, irrespective of the trustor’s ability to monitor or control the trustee.

In online food delivery service is information transparency, quality of the system, and the perceived safety of service by customers of online food delivery service.

It exists when one party has confidence in the reliability and integrity in the other party involved in the exchange. Generally, trust can be considered as the “confidence in an exchange partner’s reliability and integrity” ( Morgan & Hunt, 1994 ). Trust further measures the intensity of relationship marketing (commitment) between the partners involved in a certain exchange.

An interpersonal relation, where one of the people involved expects the other to behave in a certain way, while the other has the freedom to act (or not) according to the expectation.

Reliance placed on a party for some purpose such as correctly computing an auction result, or not revealing private information.

Believing, faith, confidence, assurance, reliance, dependence, credence, credit, credibility.

It is defined as a firm belief in the competence of a resource site that acts as expected. “Trust” is used to deal with the notion of the trustworthiness.

A level of expectancy on a particular action of a person/agent in a context in which it affects our own action.

It is the belief that in an existing relationship, the actors/parties will act with the sole purpose of both parties having benefits with the relationship. In business exchange processes, it means that one party has confidence in the other party’s reliability and integrity.

It is a belief in the reliability and benevolence.

A subject’s (the trustor) belief that another subject (the trustee) will act according to his or her expectations during a risky situation over which he or she has no control.

Willingness to rely on another agent to perform actions that benefit oneself in a given context.

Reliance, dependence and/or confidence in other things or people.

Acceptance of one’s given word and promises as infallible and believable.

The belief that in an existing relationship both actors will act and behave in the benefit of both parties. It involves honesty and the belief that the relationship is safe and reliable.

The resistance of the security system to the threats.

It is the belief that in an existing relationship, the actors or partners will act with the sole purpose of both parties have benefits with relationship.

Trust is a feeling that somebody or something can be relied upon or will turn out to be good. It is willingness of a party to be vulnerable to the action of another party based on the expectation that the other will perform a particular action that is important to the trustor.

In this chapter we adopt the definition proposed by Rousseau et al. (1998) according to which trust can be defined as a psychological state comprising the intention to accept vulnerability based on positive expectations of the intentions or behavior of another.

Confidence that another party will act in good faith and behave in accordance with shared agreements.

Psychological status of depending on another person or organization to achieve a planned goal.

There is a lot of definitions of trust. In our work wee adopt the definition of trust as a tolerance of risk, thus trust and risk values can be expressed on the same scale.

Trust is a particular level of one’s subjective probability that another’s action would be favorable to oneself from the psychological viewpoint (Gambetta, 1988),. Gambetta states that “trust (or symmetrically distrust) is a particular level of subjective probability with which an agent will perform a particular action, both before the trustor can monitor such action (or independently of his capacity of ever to be able to monitor it) and in a context in which it affects its own action” (p.217).

A belief that someone has with another person, group, process, or product through the reliability, truth, ability, or strength shown to that person.

A set of specific beliefs that instills the confidence of customers in communicating with companies.

Trust ‘is a subjective assessment of another’s influence in terms of the extent of one’s perceptions about the quality and significance of another’s impact over one’s outcomes in a given situation, such that one’s expectation of, openness to, and inclination toward such influence provide a sense of control over the potential outcomes of the situation’ (Romano, 2003).

The ability to believe the information provided by an individual or organization is reliable.

Trust in a smart city context refers to the ability to rely upon people, technologies, services, and governance.

The attitude of an agent to delegate a part of its own plan/goal to another agent and rely upon it in a risky situation (possible failure) on the basis of its own beliefs about the other agent and on the environment in which it operates.

Firm belief in the reliability, truth, ability, or strength of someone or something.

The willingness of a party to be vulnerable to the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control that other party.

A relationship between individuals or a group of individuals that includes a dependency on another individual to have a need met or a choice or willingness to take some risk as a part of the relationship.

The degree to which an individual believes that he or she needs to be very careful in dealing with other people in the country or that they can be trusted.

Refers to a sense of reliability and confidence necessary to complete tasks in a working environment.

Can be viewed as a cognitive and social device able to reduce complexity, enabling people to cope with the different levels of uncertainty and sometimes the risks that, at different degrees, permeate our life. Without trust, an individual would freeze in uncertainty and indecision when faced with the impossibility of calculating all possible outcomes of a situation. From a social perspective, trust permits the necessary knowledge sharing of delegation and cooperative actions (Luhmann, 1979).

A feeling of confidence in another’s overall character and integrity.

Reliance on the integrity, strength, ability, surety, etc., of a person or thing.

(In context of social media interaction) The belief in members of a website community in an online interaction.

Consumer trust is defined as consumer expectation that the company, as a sponsor of corporate social responsibility programs, is willing to keep its promise and fulfill its obligations with honesty, goodwill, and non-opportunistic motives.

Reliance or resting of the mind on the integrity, veracity, justice, friendship or other sound principle of another person. From Proverbs 29 “He that puts his trust in the Lord shall be safe.”

Trust is the subjective estimation by which an individual, A, estimates about how likely another individual, B, performs a given task on which the subject’s welfare (interests) depends. It also consists of the elements of dependence, competence, disposition, and fulfillment.

The assured feelings of comfort, safety, and security of a person, party, or a living entity on another person(s), the party(ies), or living entities regarding any sorts of activities they intend or plan to do together.

The belief that parties act with mutual benefits in mind.

Belief, faith, certainty, confidence, assurance, dependence, credence.

A complex belief and a relatively stable feeling presuming honesty and reliability of interactions with a partner--a person or an institution. According to various authors, trust involves many components such as a feeling for security, reliability, personal relationship, and others (see e.g., Clases et al., 2003). Grabner-Kraeuter (2002) sees trust as a mechanism to reduce the complexity of human conduct in situations where people have to cope with uncertainty. It bears important functions for the consumer- it reduces information complexity and lowers the perceived risk of transaction.

Expectation that another will not act opportunistically.

Trust is related to the passengers start having been sure about the airline's service standards, the perceived risks regarding this quality of the flight experience decrease, and the flight process is realized more comfortably.

Having confidence in the treating practitioner and healthcare system to act in a patient’s best interest.

Trust between any two parties can be defined as the faith or belief that one party has on the credibility of the other party.

Trust, in a market context, is the confidence between actors in that the other part will hold its part of the agreement.

Belief in the reliability and truth of the online venue that is providing the service.

“The willingness of a party to be vulnerable to the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control that other party.” (Mayer and van der Hoek, 1995)

Firm belief on the character, ability, and honesty of someone or something.

in the Web environment is most often defined as a belief or expectation about the website, the web vendor and/or the Internet as the trusted party or object of trust or as a behavioural intention or willingness to depend or rely on the trusted party (Grabner-Kräuter and Kaluscha, 2003). In the context of OSNs other network participants, the social network site and the Web 2.0 technology can be considered as objects of trust (Grabner-Kräuter, 2010). Trust in the OSN captures both characteristics of an organization (the network provider) and a technology (the Internet serving as a transmission medium for online activities, or more specifically the security services and technical solutions embedded in Web 2.0 technologies).

The belief that in an existing relationship an actor will act and behave in the benefit of both parties.

A behavior manifested by two parties based on mutual belief that neither party will let the other down.

It is the feeling or belief among individuals or organizations that they are good and honest, where they will not be hurt or betrayed, generating a connection between them.

The degree to which buyers and suppliers perceive each other as credible and benevolent.

Trust refers to reliability on some person or some system. In computer science, any system is said to be trusted when it behaves the way the user expects it to do. It can be defined as the success rate of any computing system. Mathematically, trust is a probabilistic value which lies between 0 and 1. Trust is a complex concept which has no universally accepted scholarly definition. Evidence from a contemporary, cross-disciplinary collection of scholarly writing suggests that a widely held definition of trust is as follows: “Trust is a psychological state comprising the intention to accept vulnerability based upon positive expectations of the intentions or behaviour of another.” Trust is a broader notion than security as it includes subjective criteria and experience. Correspondingly, there exist both hard (security-oriented) and soft trust (i. e. non-security oriented trust) solutions. “Hard” trust involves aspects like authenticity, encryption, and security in transactions. The “soft” trust involves human psychology, brand loyalty, and userfriendliness. Some soft issues are involved in security, nevertheless. When trust is related to cloud computing, it is classified as persistent and dynamic trust to distinguish between social and technological means. Persistent trust referes to trust involving long-term underlying properties or infrastructure and this arises through relatively static social and technological mechanisms. Dynamic trust refers to trust specific to certain states, contexts, or short-term or variable information; this can arise through context-based social and technological mechanisms. Persistent social-based trust in a hardware or software component or system is an expression of confidence in technological-based trust, because it is assurance about implementation and operation of that component or system. In particular, there are links between social-based trust and technological-based trust through the vouching mechanism, because it is important to know who is vouching for something as well as what they are vouching; hence social-based trust should always be considered.

Feelings that one can be authentic with members of the group.

Having a relation to someone and having faith in this person. Distinction between cognitive and affective trust. Initial trust is also referred to as swift trust. Trust is said to be the glue that holds teams together.

Believing in the truth, reliability, or ability of something or someone.

A person or thing in which confidence and faith is placed in.

Trust is the decision of having faith in the other partnerships in case of a risk and uncertainty in the collaboration process.

The firm belief in the competence of an entity to act as expected such that this firm belief is not a fixed value associated with the entity but rather it is subject to the entity’s behavior and applies only within a specific context at a given time.

Trust indicates the temperament of individuals to have faith and confidence in others consistently and across a gamut of situations.

The trust of certain parties to others in conducting transaction relationships based on a belief that the person whom they trust has all their obligations properly conducted as expected.

Respect for the person and belief in his ability to keep his word or abide by his decisions or pledge.

The extent to which one is willing to depend on another entity in a specific situation.

User acceptance of the cloud solution based on having full confidence in the technology.

Trust in teams indicates that team members believe that the group behaves in accordance with their commitments, is honest in negotiations, and members do not take advantage of other group members.

The ability to assess the credibility of source information based on different criteria

Faith in others, a required condition for collaborative behaviour.

This ethics principle relates to the placing of confidence on AI systems and the provision of data to achieve educational objectives.

A willingness to take for granted that another person will behave as expected in a socially constructive manner. Trust generally reduces the perceived risk that another person will behave in an opportunistic manner.

Within a network, it refers to one member’s belief about another member’s intention to behave in a socially acceptable manner.

The acceptance of vulnerability to others based on optimistic beliefs about their character, intentions, or ability.

The belief that in an existing relationship an actor will act and behave in the benefit of both parties.

Belief in the realibility and the truth.

It pertains to the level of confidence and dependence placed on a digital wallet or payment system to securely and accurately manage financial transactions. Users have confidence in the wallet's ability to protect their funds, provide secure transactions, and uphold the confidentiality of their sensitive information. Trust is essential for promoting consumer acceptance and maintaining the authenticity of financial transactions in the digital domain, where dependence on technology and online platforms is inherent. Security features, clear policies, and a proven history of dependability all contribute to establishing trust in digital wallets and transactional systems.

A confidence that is placed on an individual; based on reliability, competence, integrity, and action follow-through of that individual.

A subjective probability of a one peer (trustee) so that particular actions of another peer (trusted) they are willing and capable to perform will be done according to trustee’s expectations in the given context and time

Trust is a relative user’s perception of the degree of confidence the user has in the system he/she uses.

A subject’s (the trustor) belief that another subject (the trustee) will act according to his or her expectations during a risky situation over which he or she has no control.

A belief in the reliability, certainty, ability, or strength of something or someone.

Confidence that an object, process, institution, or another person’s actions can be relied upon to produce some good.

Trust in data privacy refers to the confidence and assurance that individuals and organizations have in the protection, handling, and use of their personal data by entities that collect and process it.

A belief or expectation that another party can be relied on with confidence to behave in a manner that is beneficial or at least not detrimental to the other party’s interests

A state of a positive, confident though subjective expectation regarding the behavior of somebody or something in a situation that entails risk to the trusting party.

A psychological state that rests upon expectations and beliefs of one party that another party will act in a certain manner, given that the trusting party is in some way vulnerable under conditions of risk and interdependency to actions by the other party.

Willingness of a party to be vulnerable to the actions of another party, based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control that other party.

The willingness of a party to be vulnerable to the actions of another party based on the expectation that the other party will perform a particular action important to the trustor, irrespective of the ability to monitor or control that other party

Trust is defined as the level of confidence that anode participating in a wireless network places on another node in the same network for forwarding control/data packets.

A belief among cloud service consumer and provider about the reliability of cloud services.

“The willingness of a party to be vulnerable to the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control that other party” ( Rezaei et al., 2014 ).

The word “trust” has several meanings (section 3); the ones relevant to this chapter are the belief in the honesty and reliability of, or confidence in, some other party. For example, Alice feels confident lending Bob her car because she trusts that he will return it and she has confidence he will drive well. See also

A commitment to an action based on a belief that the future actions of that person will lead to a good outcome.

Confidence that is placed on others because they are reliable.

The subjective estimation by which an individual, A, estimates about how likely another individual, B, performs a given task on which its welfare (interests) depends. It also consists of the elements of dependence, competence, disposition and fulfillment.

The willingness to be vulnerable irrespective of the ability to monitor or control that other party.

Reliance on another’s words, integrity or discretion in a relationship.

Willingness to rely on another party, an accepted vulnerability under risk conditions. As a component of SC, it plays the crucial role in fostering knowledge and resource sharing. It compensates risk and its perception in the situation of mediated communication.

firm reliance on the integrity, ability, or character of a person or thing. In e-commerce, trust is the expectation that arises within a community based on commonly sharing norms from one member to another of that community. More generally, trust indicates a positive belief or expectation about the perceived reliability of, dependability of and confidence in a person, an intelligent agent, organization, company, object, process, or system (Schneiderman, 2000).

Humans believe in the honesty of other individuals.

A belief in the reliability, ability or truth of an organization or person.

A notion of understanding between two entities A and B, where A is supposed to have trust over B when B actually performs the task in the same manner as being supposed by A.

The term trust in this work is defined as a “social institution that enables the involved parties to reduce the complexities of their relationship”. Thereby trust consists of two components: trusting behaviour and trusting expectation. In general, trusting behaviour stands for actions, which lead to increased vulnerability of oneself to another; whose behaviour is not under one’s control. This trust must be instilled despite the possible detriment one might receive if the other abuses that vulnerability. This risk may outweigh the possible benefits if the partner behaves in a non-opportunistic way (Zand, 1972, p. 230). In our economical context the trusting action represents the voluntary delivery of risky advance performances by the provider, without gaining full information about the business partner and abstaining from explicit contractual security and controlling measures. Trusting expectation means that the party receiving this trust is expected to act in an honest way. In other words, the party providing the advance performances expects its contracting party to not exhibit opportunistic behaviour (Ripperger, 1998, p. 60).

A measurable level of the probability which an agent knows that another agent will perform a particular action.

It is defined as confidence, sense of involvement and trust without fear and doubt.

Trust can be viewed as a cognitive and social device able to reduce complexity, enabling people to cope with the different levels of uncertainty and sometimes the risks that, at different degrees, permeate our life. Without trust an individual would freeze in uncertainty and indecision when faced with the impossibility of calculate all possible outcomes of a situation. From a social perspective trust permits the necessary knowledge sharing of delegation and cooperative actions (Luhman, 1979).

“The willingness of a party to be vulnerable to the actions of another party based on the expectations that the other will perform a particular action important to the trustor irrespective of the ability to monitor or control that other party” ( Mayer et al., 1995 , p. 712).

An attitude of confident expectation that one’s vulnerabilities will not be exploited.

A relationship of reliance. Trust is a prediction of reliance on an action, based on what a node knows about the other node, in the context of wireless sensor networks. The notion of trust is increasingly adopted to predict acceptance of behaviors by others.

It is necessary to evoke the feeling of trust in the beginning of every work with children, especially in group work. If they do not feel safely, they will not learn anything new from the work. For the people with disabilities, they have different perception and it could be a challenge for them to orientate in daily situation and communication. Hence, they need more support for trust building to feel comfortable.

Trustor’s beliefs in the trustee’s ability, benevolence, and integrity.

Confidence in the online environment and the electronic services provided by Government.

Authenticity and reliability of the information.

Believing in what people are saying or doing.

A complex relational psychological state in which the trustor has confidence and faith in the trustee’s integrity, benevolence and competence, despite risk, vulnerability and uncertainty.

This construct is considered an asset to encourage self-efficacy development; trust is essentially dependent on relationships and not on explicit knowledge. This construct is an integral component for knowledge sharing to occur in teams as trust is reliant on elements of commitment, confidence, and responsibility.

Voluntary will from the buyer –trusting party– to depend upon the seller –trusted party– based on the belief that the seller will have four characteristics: competence, benevolence, integrity and predictability.

It is the general belief of an individual toward human beings, society, organizations, i.e., toward any object. This belief is also characterized by normative values of society and culture.

Trust in the context of adoption of a disruptive technology like blockchain refers to the ability to take a leap of faith, particularly given the lack of complete information as the technology is relatively new. Trust can have various facets including trust in technology, trust in government, intra-organizational trust or inter-organizational trust.

The individual’s psychological and emotional concept that is based on an assessment of reliability and integrity.

The confidence in a person or organisation based on a belief that they act in compliance with moral standards and will behave in an expected way, according to certain, established rules.

This is defined as the extent to which a user relies on or have faith in a website/application to accomplish its expectations within a specific context for a particular task.

is defined as a set of specific relationship intentions dealing primarily with integrity, benevolence, competence, and predictability of a retailer.

Trust is defined as a willingness to be vulnerable to another person or party based on some positive expectations regarding the other party’s intentions and/or behaviors ( Mishra & Mishra, 1994 ).

The willingness of one person or group to relate to another in the belief that the other’s action will be beneficial rather than detrimental, even though this cannot be guaranteed (Child, 2001).

In the Web environment is most often defined as a belief or expectation about the website, the web vendor and/or the Internet as the trusted party or object of trust or as a behavioral intention or willingness to depend or rely on the trusted party ( Grabner-Kräuter & Kaluscha, 2003 ). In the context of OSNs other network participants, the social network site and the Web 2.0 technology can be considered as objects of trust (Grabner-Kräuter 2010 AU183: The in-text citation "Grabner-Kräuter 2010" is not in the reference list. Please correct the citation, add the reference to the list, or delete the citation. ). Trust in the OSN captures both characteristics of an organization (the network provider) and a technology (the Internet serving as a transmission medium for online activities, or more specifically the security services and technical solutions embedded in Web 2.0 technologies).

One party is willing to believe that the other party’s behaviors should accord with the expectation or social norms of the party held.

A prerequisite for knowledge sharing to take place. Trust can be categorized as one of two types, integrity and ability based, and is about the willingness to be vulnerable to the actions of another party based on the expectations that they will deliver something important or of value.

Assurance, certainty, certitude, confidence, conviction, credence, credit, dependence, expectation, faith, hope, positiveness, reliance, sureness liability, obligation, protection, safekeeping necessary for all relationships.

The reliance on the integrity and/or reputation of an institution.

A trust relationship derived from the experiences of direct interactions between two parties.

The willingness of one person or group to relate to another in the belief that the other’s actions will be beneficial rather than detrimental, even though this cannot be guaranteed ( Child, 2001 ). Trust definitions share three common elements ( Hosmer, 1995 ): a degree of interdependence between trustor and trustee; trust provides a way to cope with risk or uncertainty in exchange relationships; and the belief or expectation that the vulnerability resulting from the acceptance of risk will not be taken advantage of by the other party in the relationship.

The perception of dependability people have on something or someone.

The degree of confidence an entity has in another entity.

The lack of physical interaction places a higher regard on the trust that exists between each entity involved in the organization. Since fewer “checks and balances” can be placed on appropriate departments, management and other entities trust that they will complete the appropriate work on time or be straightforward about delays or problems. If two entities working on a project together separated by thousands of miles are unwilling to trust each other, the work slows and suffers to a critical point.

A psychological state in which one person has confidence that another party will act in an expected manner.

represents the level of confidence on other entity.

“The willingness of a party to be vulnerable to the actions of another party based on the expectation that the other will perform a particular action important to the trustor, irrespective of the ability to monitor or control that other party.” (Mayer and van der Hoek, 1995)

A crucial aspect of any relationship that refers to the belief of certainty and security that someone gives to a person or entity. It is a belief that implies the assurance that the other will act ethically, fairly, and competently as expected. Trust is based on the legitimacy given.

Trust is often mentioned specifically in definitions of social capital, for example, “connections among individuals—social networks and the norms of reciprocity and trustworthiness that arise from them”. Some authors even equate trust with social capital, such as Francis Fukuyama.

A belief in the truth, reliability or ability of an individual or organization.

A belief in a specific organization’s ability (including dependability, competence, integrity and benevolence) to fulfill its obligations in a commercial relationship with its customers.